You will serve as an IT Specialist (CUSTSPT) as the NMCI Deputy Activity Contract Technical Representative (ACTR) within the IM Customer Services Branch of the ACIO/Information Technology Division (104) of the Corporate Operations Department of NAVAL SURFACE WARFARE CENTER. The NT-05 pay band is equal to the GS-13/14. The salary range shown above represents all of the positions within the band, including high grade positions. The salary may be limited to a GS-13 Step 10 (currently $134,435).

Duties

You will serve as the NMCI Deputy Activity Contract Technical Representative (ACTR) for NSWC Crane Division. You will work closely with the NMCI ACTR for NMCI operational issues. You will analyze user needs and requirements to make recommendations for proper NMCI solutions. You will coordinate ordering of new and changes to existing NMCI services for NSWC Crane. You will assist NMCI ACTR with gathering, tracking, submitting and receiving orders against the NMCI contract. You will communicate new developments, breakthroughs, challenges and lessons learned on NMCI solutions and services to leadership, and internal and external customers. You will coordinate with the HP Field Service Lead (FSL) for delivery of NMCI services. You will provide first level NMCI technical support for operational issues that arise. You will submit Move/Add/Change (MAC) requests for NMCI assets and services. You will serve as the NMCI Tech Refresh Project Manager. You will oversee management of NMCI assets for accountability and recording of service delivery for payment and asset reconciliation. You will assist the NMCI ACTR with projecting NMCI requirements, costs, and prioritization for budget planning and execution. You will serve as the Account Management Team lead (coordinate and escalate issues relating to Account creation and Account access issues). You will serve as Technical Lead for NSWC Crane ACTR Department POCs.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• This is a Cyberspace Workforce position, work role code 802, proficiency level Intermediate the incumbent is required to obtain and maintain qualifications in DoDM 8140.03 Cyber Workforce Qualification and Department of Navy policies.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the NT-04 (GS-11-12 equivalency) grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: analyzing, defining, and delivering complex IT customer solutions and providing technical guidance or recommendations to resolve IT issues and optimize user experience for an organization. Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Contacts

• Address NAVAL SURFACE WARFARE CENTER 300 Highway 361 Crane, IN 47522-5001 US
• Name: Department of Navy EIC
• Email: [email protected]