This position is in the Office of Health Informatics (OHI) Office of Clinical Informatics (OCI) Human Systems Integration (HSI). The incumbent is a professional scientific Human Factors Engineering Specialist who performs rigorous, international standards-based and methodologically sound human-centered design assessments and applied research of the technical human factors discipline within the VA. This vacancy may be filled in Washington, DC or a location to be determined

Duties

This announcement will close on 08/21/2024. The first 50 applications received will receive first consideration. Applications that are submitted after the initial cut-off number has been reached will not receive consideration unless otherwise requested by management. Duties include but are not limited to: Apply ethnographic, observational, and diary study methods to gather information on user needs and goals from field studies, usability studies, and site visits to assist in the development of actionable Health Information System (HIS) and work systems requirements and ensure that designs and prototypes reflect user needs and technical capabilities. Use cognitive task analysis, story mapping, ethnography, and other relevant methods to design, evaluate and support development of HIS and work systems to be used by VHA clinicians, Veterans, and family Caregivers. Establish and evaluate user training, user acceptance testing, and user implementation plans in collaboration with domain experts. Apply socio-technical systems (STS) theory to human-centered design (HCD) to ensure that Health Information Systems products and work systems meet the needs of individual users, as well as the organization holistically. Create, promote and support a corporate standard for usability and HCD excellence throughout the Department. Improve interfaces and work systems for VA products and services to be useful, understandable, usable, error-tolerant and effective. Lead the design and performance of studies on projects to provide evidence-based and state-of-the-art recommendations for advancing VHA's mission through the use of HIS Work Schedule: Monday - Friday, 8am - 4:30pm Compressed/Flexible: May be available Telework: Available: Applicant is required on site 50% of work schedule per pay period Remote: This is not a remote position. Virtual: The employee may work at a VA facility or other VA-leased space other than the facility that is hiring the employee and is authorized for telework up to 50%. Position Description/PD#: Management & Program Analyst/PD77218A and PD77228A Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/21/2024. Time-In-Grade Requirement: Required Time in Grade: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. The grade must have been held in the Federal service but may have been in any occupation. You must provide the correct SF50 verifying time in grade, please see qualifications section. For this vacancy, applicants must have held the following for at least a year: For a GS-13 position must have held a GS-12 or higher. For a GS-12 position must have held a GS-11 or higher. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Selective Placement Factor: This position includes a selective placement factor (skill, knowledge, ability, or other worker characteristic basic to - and essential for - satisfactory performance of the job). Selective placement factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet them are ineligible for further consideration. The selective placement factor for this position is: SPF: The candidate will have advanced technical knowledge specifically related to systems improvement methodologies and the ability to provide information and guidance on such methodologies. You may qualify based on your experience as described below: GS-12: Specialized Experience: Assisting in making decisions, providing recommendations, and conveying risks to senior leadership on factors that will significantly change, enhance, develop or interpret important public polices, programs, and standards. Assisting with how to understand and define VHA Health IT user audiences and their context of use, including how to gather and assess user requirements, needs and satisfaction levels. Assisting with planning and conducting simultaneous studies and organizational analyses of diverse functions and work processes, at a level of complexity that requires significant scoping decisions and considerable risk management efforts. Assisting with creating or assessing UI designs and specifications across multiple platforms and form factors, applying expert knowledge of the standards, principles, practices, and patterns of design. Familiarity with the planning and manner of execution regarding usability evaluations and risk assessments, including a professional knowledge for data analysis and artful tact for delivering recommendations on the design and functionality of numerous HIS. Utilizing synthesizing knowledge from existing resources to advance the execution and success of studies by analyzing the results of these assessments and making recommendations on the design and functionality to improve users' efficiency, effectiveness, and satisfaction. Utilizing comprehensive knowledge of health care systems improvement methodologies and the ability to provide information, develop and publish guidelines, toolkits, and reports on such methodologies is required. GS-13: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience making decisions, providing recommendations, and conveying risks to senior leadership on factors that will significantly change, enhance, develop or interpret important public polices, programs, and standards. Plan and conducts simultaneous studies and organizational analyses of diverse functions and work processes, at a level of complexity that requires significant scoping decisions and considerable risk management efforts. Creates or assess UI designs and specifications across multiple platforms and form factors, applying expert knowledge of the standards, principles, practices, and patterns of design. Familiarity with the planning and manner of execution regarding usability evaluations and risk assessments, including a professional knowledge for data analysis and artful tact for delivering recommendations on the design and functionality of numerous HIS. Extensive experience in synthesizing knowledge from existing resources to advance the execution and success of studies by analyzing the results of these assessments and making recommendations on the design and functionality to improve users' efficiency, effectiveness, and satisfaction. Comprehensive knowledge of health care systems improvement methodologies and the ability to provide information, develop and publish guidelines, toolkits, and reports on such methodologies is required. You will be rated on the following Competencies for this position: Human Factors Project Management Systems Testing and Evaluation Systems Thinking Safety Engineering Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address VHA Service Center - 1 6100 Oak Tree Boulevard Independence, OH 44131 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]