This position is located at Department of Housing and Urban Development, Office of the Chief Information Officer. This opportunity is also open to Status eligibles under announcement 24-HUD-1873. Please refer to that announcement for details on open period, eligibility, and how to apply.

Duties

As an SUPERVISORY IT SPECIALIST (DEPUTY ASSISTANT CHIEF INFORMATION OFFICER - OIO), you will: Provide 3rd and 4th level supervision within OIO, and providing direct supervision to the Division Directors of the following divisions: Data Center, Unified Communications, Desktop and HQ Service Delivery, and IT Field Service Delivery East and West. Oversee the planning, facilitation, and collaboration between the OIO Division Directors to clearly identify and prioritize needs, formulate plans, and execute results driven strategies that positively impact OIO's services and HUD's operations. Direct staff and perform the full range of supervisory functions. Oversee the Divisions and their resources responsible for installation, maintenance, and repair of hardware and software systems, such as servers, network devices, and storage systems, and ensures the IT infrastructure is secure, reliable, consistently available, and meets the needs of the organization. Provide direction and operational improvements for teams that deliver technical support to end-users, resolve hardware and software issues, and provide network access and connectivity.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. Specialized Experience: For the GS-15 grade level, you must have one year (52 full weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-14 grade level in the Federal service. Specialized Experience for this position includes: - Experience supervising managers of staff responsible for providing technical support to an IT enterprise, resolving hardware, software and network issues, and assisting with enterprise level access and connectivity; AND - Experience overseeing the planning, facilitation, and collaboration to clearly identify and prioritize needs, formulate plans, and execute results driven strategies for an IT enterprise service; AND - Experience supervising all phases and functions of staff responsible for a variety of activities including meetings and conversation, developing, communicating, and implementing strategic objectives impacting multiple business lines Experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume. In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Education

This job does not have an education qualification requirement.

Contacts

• Address Office of the Chief Information Officer Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]