This position is in the Department of Veterans Affairs, Veterans Benefits Administration (VBA) Education Service which has department-wide responsibility for activities relating to administering VA educational assistance programs to Veterans, Servicemembers, National Guard and Reserve members, and eligible dependents for their military service to the Nation. This incumbent provides administrative, technical and analytical support to the Assistant Directors of Program Management and Operations.

Duties

Specific duties include: Promotes global awareness of VA Education benefits not only for Veterans eligible dependents, and Selected Reserve- national Guard personnel, but also for eligible active duty servicemembers. Maintains effective relationships with and serves as liaison with key stakeholder including representatives of one or more of the following: regional office staff, VA officials, congressional members and their staffs, other federal agencies, partner organizations, community groups, the media and/or members of the public. Fosters strong working relationships with key partner organizations to endure the effectiveness of the program. Develops strategies, plans and implements programs, and monitors program performance. Performs program management activities involving central office and field facilities. Promotes activities aimed at improving program effectiveness and efficiency. Prepares reports and maintains records of work accomplishments and administrative information, as required, and coordinates the preparation, presentation, and communication of work-related information to the supervisor. Administers a national stakeholder engagement campaign for education benefits and services provided to active duty service members, selective reservists, Veterans, and their dependents. Develops stakeholder engagement strategies and implementation plans to promote organizational mission goals and objectives and address legislative stakeholder requirements. Collects data and generate reports about the program's usage; advise and support the Education Liaison Representatives and State Approving Agencies personnel; advertise school participation in the program, renew program agreements on an annual basis, and plan short- and long-term work assignments on a recurring basis. Performs program management activities and manages projects that impact central office and field office operations. Formulates and recommends plans, policies, directives, guidelines, and/ or procedures necessary to effectively administer the program. Evaluates the impact and effectiveness of strategies related to administering the program. Conducts workshops/ seminars, prepares presentation materials, and provides informational material to key organizations and stakeholders. Works in close corporation with other elements of the Veterans Benefits Administration and throughout the Department of Veteran Affairs in the implementation of program strategies to Veterans and their dependents. Assists with the work of the team where each member contributes a portion of the analyses, facts, information, proposed actions, or recommendations; and/or ensures consistency of interpretation, judgment, logic, and application of policies. Promotes activities aimed at improving customer access to benefits and services and increasing customer satisfaction. Researches and analyzes call center and public contact best practices for applicability to and adaption with the education call center operations. Prepares recommendations to program management on potential strategies to enhance customer access such as expanded web services, customer relationship management, and integrated information campaigns. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-13. Work Schedule: Full time, Monday through Friday 6:00AM - 6:00PM Compressed/Flexible: Available Telework: Available Virtual: This is a virtual position. NOTE: This is not a remote position. This position will be located at a duty station in either Atlanta, GA; Buffalo, NY; Muskogee, OK; or Washington, DC. The selectee must physically report to the local regional office in one of these locations as the official duty station on a routine basis. Current employees of the St. Louis Regional Office are eligible to apply and remain at their current duty location. Telework for this position is available per agency and program policy. Position Description/PD#: Management and Program Analyst (DGIB Stakeholder Engagement); GS-13 PD# 38230-A; GS-12 PD# 38231-A; GS-11 PD# 38232-A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required.

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/16/2024. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). The grade may have been in any occupation, but must have been held in the Federal service. You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade. For a GS-11 position you must have served 52 weeks at the GS-09 level. For a GS-12 position you must have served 52 weeks at the GS-11 level. For a GS-13 position you must have served 52 weeks at the GS-12 level MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-11 Grade Level: Specialized Experience: One year of specialized experience equivalent to at least the GS-9 grade level. Specialized experience is defined as assisted in benefit delivery management activities; Establish and maintain working relationships with internal and external stakeholders to provide comprehensive management advisory services and foster productive outcomes; Plan, coordinate, and execute virtual, hybrid, and in-person events, conferences, briefings, presentations, official and/or social functions, Subject Matter expert in claims processing and/or quality review processes. Education Substitution: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have A Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Transcripts (official or unofficial) must be submitted when using any part of education to qualify. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. GS-12 Grade Level: Specialized Experience: One year of specialized experience equivalent to the GS-12 grade level or equivalent pay system in the Federal Service which includes experience in the following areas: Experience coordinating sponsorships, contracts, and procurement for events; Develop and/or coordinate special programs, events, ceremonies with stakeholder engagement and/or media coverage, often under tight deadlines; Interacting with veterans, veteran service organizations, congressional partners, institutions of higher learning, and other external stakeholders, such as federal and state government agencies to receive, refer, respond, view, inquire, or otherwise address veteran issues. Subject Matter expert in claims processing and/or quality review processes. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12). Education Substitution: No educational substitute at the GS-12 grade level. GS-13 Grade Level: Specialized Experience: One year of specialized experience which includes analyzing planning documents to assist in the formulation of positions concerning delivery of Education Benefits; develops recommendations for changes to guidance and procedures; utilizes analytical methods to evaluate issues; and produces and presents briefing materials for senior leadership. Directly managing day-to-day stakeholder service support operations including providing leadership, planning, prioritizing employee workload, and evaluating effectiveness of handling and collection of highly sensitive, complex, and controversial veteran complaint or stakeholder support issues. Knowledge of protocol matters to include, corporate leaders sufficient to plan and coordinate social functions and/or events to ensure appropriateness of all elements of outreach planned functions considering the status and cultural. Analytical skills to gather feedback to identify strategic engagement opportunities. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-13). Education Substitution: No educational substitute at the GS-13 grade level. Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: This work is primarily sedentary, although some physical effort may be required to perform the duties of this position. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

Contacts

• Address VBA Human Resources Center - Central Office 810 Vermont Ave NW Washington, DC 20420 US
• Name: Krystal Boyd
• Phone: 410-230-4400
• Email: [email protected]