This position is within the Whole Health Program at the VA Caribbean Healthcare System (VACHS), San Juan, Puerto Rico.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major duties and responsibilities include: Participates in calls and obtains valuable and pertinent information to facilitate the development of patient flow principles; Assures that the Service is up to date on all new initiatives and proactively identifies upcoming areas of focus; Manages the design and development of all reports and databases, translating data into meaningful management information; Assists management in the daily tracking functions to assist programs and providers with access and prevent a high no-show rate, missed opportunities, and cancellations; Prepares and submits requests for program clinical needs through the proper mechanism; Analyzes program performance data to identify deficiencies and impact on the services; Detects inconsistencies or errors in data determines the source of the problem and the cause, discusses errors with the supervisor and recommends methods to correct the data problem; Conducts investigational studies as needed or as directed to clarify data; Develops and continuously updates database systems for extracting accurate data for recurring and nonrecurring reports and tracking outcome analysis on a variety of administrative, clinical, and outcome data; Performs other related duties as assigned. Work Schedule: Full-Time, Monday - Friday 07:30am - 4:00pm Recruitment & Relocation Incentives: Not authorized Financial Disclosure Report: Not Required

Requirements

Qualifications

SPECIALIZED EXPERIENCE GS-6: At least one (1) year of specialized experience that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of this position, and that is typically in or related to the work of this position? To be creditable, this experience must have been equivalent to at least the GS-5 level in the Federal service. Specialized experience includes Knowledge of complex computer-based programs and the capabilities of each type of software to develop documents with tables or graphs, presentations and reports (MS Word, Outlook, Excel, Access, Pyramid, to execute several office automations functions such as storing and retrieving electronic documents and files; activating printers; inserting and deleting text; formatting letters, reports and memoranda, tables, spreadsheets and graphics; and transmitting and receiving e-mail.- AND- This position includes a Selective Placement Factor (skill, knowledge, ability or other worker characteristic basic to - and essential for - satisfactory performance of the job). Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. The Selective Placement Factor for this position is: Must be proficient in speaking and writing both Spanish and English. You will be rated on the following Competencies as part of the assessment questionnaire for this position: ClericalComputer SkillsCustomer ServiceData ManagementReasoning IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements/Working Conditions: Work requires standing, walking, stopping, reaching, occasionally lifting and carrying light packages, boxes, and movement of equipment when conducting equipment inventory and preparing equipment turn­-ins. Work is performed in an office setting. Some noise will be perceived at the working area since office is located in front of the Service's main hallway. Interruptions may occur during the working day since the incumbent works at the Whole Health Program administrative office which is a customer service one. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address San Juan VA Medical Center 10 Calle Casia San Juan, PR 00921 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]