This position is located in the Small Business Administration, Office of Field Operations - Region IX in San Francisco, CA. The incumbent will provide input into the development of the Strategic Lender Marketing Plan (SLMP) and plays a defined role in its implementation and the achievement of the District Office Goals and Objectives.

Duties

As Lender Relations Specialist, GS-1101-11/12, you will be responsible for: Conducting required face-to-face lender visits with individual lending institutions for the purpose of delivering SBA loan programs and services in the District and in accordance with the Strategic Lender Marketing Plan (SLMP) as prepared by the Supervisor/Team Lead. Conducting or participating required face-to-face lender visits with individual lending institutions for the purpose of delivering SBA loan programs and services in the District and in accordance with the Strategic Lender Marketing Plan (SLMP) as prepared by the Supervisor/Team Lead. Providing assistance through consultative and customer interactions with lenders (one-on-one) including credible or serviceable telephone calls (inquiries/self-initiated), emails (inquires/self-initiated), meetings and lender office drop-in visitors regarding SBA loan programs and services in a professional and courteous manner. Reviewing and evaluating a small business client as it relates to eligibility, credit readiness and range of financing options. Providing technical information and education regarding the SBA's access to capital programs to small businesses and other interested organizations and stakeholders.

Requirements

• You must be a U.S. Citizen.
• You must successfully complete a background investigation.
• You may be required to serve a one-year probationary period.

Qualifications

Specialized Experience (GS-11): One year of specialized experience, equivalent to the GS-09 grade level in the Federal service, obtained in either the private or public sector performing the following duties with minimal supervision: assisting in commercial or business loan proposal development, packaging, and structuring; and assisting with marketing lending programs and services to external customers through outreach activities; and assisting with conducting formal training or professional development; and assisting with the growth and development of a customer base; and using a variety of software applications and technologies in all aspects of the job. These qualifications must be clearly referenced in your resume. OR See Education section below. Specialized Experience (GS-12): One year of specialized experience, equivalent to the GS-11 grade level in the Federal service, obtained in either the private or public sector performing the following duties independently: in commercial or business loan proposal development, packaging, and structuring; and marketing lending programs and services to external customers through outreach activities; and conducting formal training or professional development; and growing and developing a customer base; and using a variety of software applications and technologies in all aspects of the job. These qualifications must be clearly referenced in your resume. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: General Business and Industry Series 1101 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled. All qualification requirements must be met by 11:59 pm (Eastern Time) on 08/15/2024.

Education

If you do not meet the specialized experience requirements, you may also qualify with education. You MUST submit transcripts (official or unofficial) with this application if you wish to qualify based on education.

Education (GS-11):
Successful completion of a Ph.D. or equivalent doctoral degree or three full years of progressively higher level graduate education leading to such a degree or LL.M. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. One year of full-time graduate education is considered to be the number of credit hours that the school attended has determined to represent 1 year of full-time study. If that information cannot be obtained from the school, 18 semester hours should be considered as satisfying the 1 year of full-time study requirement. Transcripts (official or unofficial must be submitted in support of this response. If selected, official transcripts will be required.

OR

Combination of Experience and Education (GS-11):
Combination of education and experience as specified above. For example, an applicant who has 1.5 full years of Ph.D. level education (i.e. 50% of education required) and 6 months of creditable specialized experience equivalent to the next lower grade level as described above (i.e. 50% of the required experience) would equate to 100% of the required experience for the position. Transcripts (official or unofficial must be submitted in support of this response. If selected, official transcripts will be required.

Education (GS-12): Education may not be substituted for experience for this position.

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Verify School accreditation. All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. *** For further information, click on: Foreign Education.

Contacts

• Address Office of Field Operations - Region IX 312 N Spring St Suite 523 Los Angeles, CA 90012 US
• Name: Kathleen Schrank
• Email: [email protected]