Serves as the Chief, Business Administration Service responsible for the management and execution of business activities, critical support services, and long-range strategic planning for the VA Pacific Islands Health Care System and is the Chief of Health Administration Service (HAS). HAS is a complex highly regulated service in geographically dispersed sites stretching from Oahu and the Neighboring Islands to Guam, American Samoa and Saipan.

Duties

The Chief plans, organizes and directs a complex, comprehensive patient administrative management program which provides the services and technical counsel necessary to meet all legal, procedural and administrative requirements of a HAS. Health Administration Service activities include overall responsibility for Administrative Staff, Non VA Care Coordination, Enrollment and Eligibility, Veteran Beneficiary Travel, After-hours Administrative Officer of the Duty duties, the Decedent Affairs Program, pre-registration and Outreach during duty and non-duty hours, Access, Scheduling and Recall, Admissions, the Centralized Services Call Center, MAS Software Management, Appointment Management, New Enrollee (NEAR) and Electronic Wait List Management, Virtual Lifetime Electronic Record (VLER), Kiosks, Insurance Capture (ICB), Means Tests, Medical Record Document Scanning, Release of Information, Coding and Clinic Set-Up and Utilization, VERA and workload capture. Also exercises responsibility for portions of the Veterans Choice Initiative. Incumbent oversees all budgets associated with these programs in excess of $ 15M, plays a major role in Data Management/Data Validation and is responsible for short term and long term planning, managing operations, and evaluating medical administration functions and processes for continuous improvement that meet VA local, regional, and national goals and objectives. Allocates available manpower resources to Meet challenging workload demands, and clinical service requirements. Major duties include, but are not limited to the following: Planning and execution of financial processes, human resources Management, corporate information management; business planning; personnel resource assignments and skill development; and oversees other critical support services such as, legal, ,risk management; and special staff functions within the service. Directs and provides leadership in all areas of HAS Ensure 'g that the processing of applications for medical care is conducted in a helpful, compassionate, and timely manner; assures that the privacy and dignity of the individual arid his/her family is maintained during their Health Administration experience; ensures integrity and compliance while maintaining the effectiveness and efficiencies of all Health Administration programs to keep processing delays to a minimum; designs and implements processes to continually, assess and evaluate the operational and inter service processes and systems; ensures accurate and timely data capturing required in the revenue cycle for workload reporting, etc.; responds to employee and patient grievances and dissatisfactions in order to resolve conflicts; represents HAS at service-level meetings, system-wide process action teams, inter-departmental meetings to address system-wide issues, etc. Serves as a subject matter expert in the legal and technical aspects of medical administration programs, providing legal interpretation and technical advice and guidance to employees, VAPIHCS operating officials, Veteran Service Officers, patient advocates, Veterans, and their families, etc. Maintains knowledge base through intense reading and and is of VA regulations and directives, 'public laws, Code of Federal Regulations, United States Code, etc. Develops the need for and maintains and awareness of available resour0' s, and makes recommendations to Medical Center leadership regarding needs, distribution, or redistribution of , these resources. Develops both long and short range policies and plans for the organization by coordinating the needs Of the medical center or network. Coordinates the quality assurance program by data collection, data management, , and monitoring, tracking analyzing, and interpreting data for the purpose, of detecting occurrences or Patterns of care which may affect patient care outcomes Work Schedule: Monday - Friday Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Medical Administration Officer/PD035720 Relocation: May be authorized for highly qualified candidates. Financial Disclosure Report: Not required **RELOCATION/RECRUITMENT INCENTIVE MAY BE AUTHORIZED FOR HIGHLY QUALIFIED CANDIDATES**

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/09/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Reviews and analyzes computer generated workload, cost and budget reports on a monthly/quarterly basis in order to verify the accuracy of the data, noting trends, and analyzing variances. Establishes plans and policies to ensure accomplishment of programs and projects in Business Administration in an efficient and effective manner. Ensures that all organizational programs, plans and policies are systematically integrated into an overall plan of operation. Preferred Experience: Previous experience as HAS/MAS/PAS Chief or Deputy Chief at a facility Graduate degree (i.e., health care, business) At least 3 years of program management At least 3 years of budget management You will be rated on the following Competencies for this position: Administration and ManagementCommunicationsCustomer ServiceDecision MakingFinancial Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary although there may be some nominal walking or standing for short periods or carrying lights loads of papers, books or reports that do not require physical demands. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Spark M Matsunaga Department of Veterans Affairs Medical Center 459 Patterson Road Honolulu, HI 96819 US
• Name: Diana Avila-Linaja
• Phone: 650-694-6000 X15130
• Email: [email protected]