This position is located within the Mental Health Department at the VA Maine Healthcare System in Augusta, ME. The Program Support Assistant provides administrative/clerical support to Mental Health programs.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The major duties include but are not limited to: Maintains administrative records and the processing of professional administrative aspects of the program, which could include data analysis, coordination of required administrative activities, data extracts, data compilation, and data collection, preparation of reports, program support and administrative assistance; Resolves problems associated with the data analyses, administrative and clerical work of the office; Serves as recipient for questions regarding programs assigned within Mental Health, including high risk monitoring and reporting procedures; Works closely with respective program coordinators to administratively support efforts to track Veterans within the program, coordinate appointments, provide information to families and Veterans; Plans, develops, maintains and reviews program data collection methodologies, records, techniques; Prepares corrective action plans and makes appropriate recommendations for improvements in data collection/maintenance and workflow processes; Searches, gathers, collects, retrieve extracts, compiles and/or displays reporting of statistical data; Assists staff in establishing reporting objectives, timely reviews and completion within compliance; Performs work related to the acquisition and/or development of program information and resource materials/personnel to support the policy development and/or technical activities programs; Completes special projects in support of the policy development and/or technical/program activities of the organization; Assembles and summarizes data, background information and other materials from publications and other sources; and, Performs all other duties as assigned. Work Schedule: Monday-Friday; 8:00am-4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Financial Disclosure Report: Not Required

Requirements

Qualifications

To qualify for this position at the GS-6 level, you must meet the following: Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-5) in the federal service that has given you the particular knowledge, skills and abilities required to successfully perform the duties of a Program Support Assistant, and that is typically in or related to the position to be filled. Specialized experience includes performing a wide variety of clerical and administrative support duties; performing record keeping and tracking data; preparing various documents such as memorandums, reports; answering telephones and responding to questions/needs that arise; using automated software applications such as Microsoft Office Suite (Word, Excel, and PowerPoint); handling conflict and problems in a constructive and appropriate manner; utilizing utmost tact, poise and diplomacy in dealings within and outside the facility. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Administration and ManagementCustomer ServiceDatabase Management SystemsOperating Systems IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is sedentary. Typically, the person in this position sits comfortably to do the work; however, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts or driving an automobile, etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Togus VA Medical Center 1 VA Center Augusta, ME 04330 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]