This Program Support Assistant position is located in Geriatric and Extended Care Service at the Togus Maine VA Medical Center location. This position is a full-time at 40 hours per week.

Duties

The incumbent is the primary support to the Chief of Geriatrics and Extended Care Service line, the GEC Service Line Manager and the GEC Assistant Service Line Manager of VA Maine Healthcare System. Major duties and responsibilities include, but are not limited to: Screens calls and visitors Coordinates requests for information and assists in resolving complaints. Maintains the Chief of Geriatrics daily calendar making appointments Arranges conference calls and meetings based on knowledge of Chief's schedule. Serves as the Travel Liaison for all travel of the Geriatrics. Makes all necessary contacts with fiscal and education departments. Prepares the physician on call schedules. Responsible for the preparation and follow through of the Focused Professional Peer Evaluations and the Ongoing Professional Peer Evaluations. Serves as the key control representative for all of Geriatrics. Functions as one of the PIV manager and sponsor for all of Geriatrics staff. Maintains the fund control points and office supplies for all of Geriatrics. Attains knowledge of the facility's IFCAP computerized accounting system. Responsible for taking and transcribing minutes of all Geriatric meetings. Acts as a resource for formulating Medical Center procedures and policies. Work Schedule: Monday thru Friday, 7:30 am - 4:00pm Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant - Geriatric and Extended Care/PD402-02942-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Notifications: This position is an AFGE Bargaining Unit position. This position is covered by locality-based comparability pay. Veterans' preference does not apply for internal or other current permanent Federal agency employees. Employee must meet requirements by the closing date of this posting. Selectee may be required to work at any VA Maine Healthcare System campus, as needed. May be required to attend conference at other facilities or other VA sites on occasion. The incumbent may be required to travel to other VA campuses and CBOC's. Current and former Federal employees must submit copies of their most recent SF-50 (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. This position is in the Competitive Service.

Requirements

• You must be a U.S. citizen to apply for this job.
• Subject to background/security investigation.
• You may be required to serve a probationary period.
• Selective Service Registration is required for males born after 12/31/1959.
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing timely, accurate, and complete responses to customer inquiries using a variety of communication methods, Providing daily oversight and management of a clinical scheduling system at a facility wide level, working with internal and external customers to obtain critical information related to clinical operations, Navigating a multitude of systems and databases to monitor processes and ensure efficiency and timeliness of tasks, and providing high-level administrative support in a clinical setting, including employment and credentialing requirements. Processing incoming and outgoing materials such as correspondence, reports, memoranda and other forms of written communication. Coordinating meetings and taking minutes for distribution. Making travel and lodging reservations; Ordering and monitoring the use of office supplies. Timekeeping . You will be rated on the following Competencies for this position: Compliance Customer Service (Clerical/Technical) Research Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. No specific physical qualifications are required. The work includes walking, bending, stooping, and some lifting, usually not more than ten pounds. No specific physical qualifications are required. Work Environment: The work is performed in an office setting. Some functions of meeting minutes are accomplished in hospital areas. Geriatric and Home-Based Primary Care Veterans are visitors to the Geriatrics Administrative Office. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Togus VA Medical Center 1 VA Center Augusta, ME 04330 US
• Name: Melissa Kumar
• Phone: 802-295-9363 X6509
• Email: [email protected]