This Program Support Assistant position is located in the Nursing Service at the VA Maine Medical Center at the Togus, ME location. This position is a full-time at 40 hours per week.

Duties

The incumbent is the primary support of the the Patient and Nursing Service Deputy Associate Director of Patient And Nursing Services of VA Maine Healthcare System. Major duties and responsibilities include, but are not limited to: Provide clerical support within the service Maintains the service emergency call back list Maintain office equipment Assist Administrative Officer and Education Department in preparing WOC documentation for students Obtain, organize, files and retrieves reports, correspondence Monitors daily service workflows/processes Assist Service Leadership in Human Resources onboarding Provides technical support to service staff the need computer assistance and training in applying hardware and service database Prepares department training materials and collects and arranges all materials required in conducting training courses Plans, organizes, and/or conducts PIV security, EPASS, and advanced Microsoft programs training for Service and electronic requests. Performs special projects as assigned by the Service Chiefs, Administrative Officer, or Service Chief. Uses system's redesign to improve productivity, efficiency, and effectiveness or processes as they relate to service functions. Work Schedule: Monday-Friday 7:00AM-4:30PM Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD03819-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required This position is in the Competitive Service. This position is a AFGE Bargaining Unit position. Interchange Agreements with Other Merit System: Employees who occupy medical or medical-related positions and were appointed under 38 U.S.C. 4701(1) or (3) [formerly 38 U.S.C. 4104 (1) and (3)] must be serving in a full-time position without time limit and have served continuously for at least one year in this other merit system to be eligible to convert to the Title 5 System. Some exceptions to this rule may apply if you have previously acquired tenure under a Title 5 appointment. Current and former Federal employees must submit copies of their most recent SF-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held. This position is covered by locality-based comparability pay.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/21/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing clerical assistance and technical support in a clinical department; assisting with human resources, personnel, and supply management; performing inventory checks of service equipment; providing timely, accurate, and complete responses to customer inquiries using a variety of communication methods; performing onboarding and of new employees; assists with technical support for computer assistance and training in applying hardware and databases; navigating a multitude of systems and databases to monitor processes and ensure efficiency and timeliness of tasks, and providing high-level administrative support in a clinical setting. Processing incoming and outgoing materials such as correspondence, reports, memoranda and other forms of written communication. You will be rated on the following Competencies for this position: CommunicationComputer SkillsManages and Organizes InformationProblem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primary sedentary except when required to walk to the other areas within the medical center. Bending and standing to retrieve information form files necessary in addition to long periods of generating documents of personal computers. Light lifting of technical equipment is required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution for the GS-06 level.

Contacts

• Address Togus VA Medical Center 1 VA Center Augusta, ME 04330 US
• Name: Tamisha Williams
• Phone: 203 932-5711 X18589
• Email: [email protected]