Who may apply: ALL US CITIZENS This job is located in: IT DIR OFFICE, ENTERPRISE SERVICES, DISA LIAISON OFFICE, ZTAH

Duties

Establishes and manages a communication network between DFAS and DISA. Provides senior level support and ensures the execution of essential IT policies, procedures and systems. Resolves and answers highly complex and controversial DISA inquiries and issues. Responsible for assisting with planning, implementing, monitoring, evaluating and sustaining IT programs. Maintains situational awareness of DISA’s service portfolio and an in-depth knowledge of the DFAS service and application requirements, system functionality, and implementation criteria. Serves as the CEL for DFAS Information Technology. Accountable for developing and maintaining a positive relationship between DFAS and Defense Information Services Agency (DISA).

Requirements

• U.S. Citizenship or National
• Suitable for Federal Employment
• Registered for Selective Service (if applicable)
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.

Qualifications

Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical private sector resume. Please be sure to clearly describe the full scope of your work experiences in your resume. Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail- experience reviewing my own information technology-related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards. Customer Service- developing and maintaining relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs. Oral Communication- briefing senior-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of complex technical information to a non-technical audience. Problem Solving- identifying alternatives to address unique, highly complex, or sensitive information technology-related issues. I have anticipated information technology-related problems and have identified and evaluated potential sources of information to generate alternative solutions. In addition to the Basic Competency Requirements listed above, one year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade GS-13 in the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as experience communicating complex technical concepts effectively, both orally and in writing. Experience planning, implementing, monitoring, evaluating and sustaining IT programs. Experience working with internal and external stakeholders to develop strategic IT and cyber plan and roadmaps. Experience delivering briefings and updates to senior leadership, as well as exceptional customer service. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.

Education

Contacts

• Address DFAS - INFO AND TECHNOLOGY DIR OFFICE 4800 Mark Center Drive Alexandria, VA 22350 US
• Name: HR Customer Care Center
• Phone: (317) 212-0454
• Email: [email protected]