Who may apply: Current, permanent DFAS employees in the competitive service, eligible DoD PPP Military Spouse preference applicants and current DFAS VRA employees. Position is located in IT DIR OFFICE, ENTERPRISE SERVICES, DISA LIAISON OFFICE, ZTAH. This job announcement may be used to fill similar positions on other teams in the I&T Directorate.

Duties

Establishes and manages a communication network between DFAS and DISA. Provides senior level support and ensures the execution of essential IT policies, procedures and systems. Resolves and answers highly complex and controversial DISA inquiries and issues. Responsible for assisting with planning, implementing, monitoring, evaluating and sustaining IT programs. Maintains situational awareness of DISA’s service portfolio and an in-depth knowledge of the DFAS service and application requirements, system functionality, and implementation criteria. Serves as the CEL for DFAS Information Technology. Accountable for developing and maintaining a positive relationship between DFAS and Defense Information Services Agency (DISA).

Requirements

• Must be a U.S. Citizen or National
• Registered for Selective Service (males born after 12-31-1959)
• Suitable for Federal employment
• Time after Competitive Appointment: Candidates must have served 3 months after latest competitive appointment in the Federal service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• Time in Grade Requirement - see the Qualifications field below for more details.

Qualifications

Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail - experience reviewing my own information technology-related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards. Customer Service - developing and maintaining relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs. Oral Communication - briefing senior-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of complex technical information to a non-technical audience. Problem Solving - identifying alternatives to address unique, highly complex, or sensitive information technology-related issues. I have anticipated information technology-related problems and have identified and evaluated potential sources of information to generate alternative solutions. One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-13) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized Experience is defined as: applying best practices from the Project Management Institute (PMI) and/or Lean Six Sigma while leading organizational-wide Information Technology projects from cradle to grave. Experience with project budget management and IT acquisitions. Experience communicating complex technical concepts effectively, both orally and in writing. Experience planning, implementing, monitoring, evaluating and sustaining IT programs. Experience working with internal and external stakeholders to develop strategic IT and cyber plan and roadmaps. Experience implementing and monitoring service level agreements, delivering briefings and updates to senior leadership, as well as exceptional customer service. Time-in-Grade: Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. Applicant must have served 52 weeks as a GS-13 or higher grade in Federal Service. You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.

Education

Education is not substitutable for specialized experience at this level.

Contacts

• Address DFAS - INFO AND TECHNOLOGY DIR OFFICE 4800 Mark Center Drive Alexandria, VA 22350 US
• Name: HR Customer Care Center
• Phone: (317) 212-0454
• Email: [email protected]