This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Certain Personnel of the DoD Workforce to recruit and appoint qualified candidates to positions in the competitive service. About the Position: Serves as a Supervisory IT Specialist (Network Services) for the Joint Activities located at Fort Liberty, North Carolina.

Duties

Serves as Supervisory Information Technology Specialist, responsible for planning, managing, and directing the day-to-day administration and operation of the classified and unclassified systems supporting the Special Operations Facility. Responsible for the supervision and operation of wide variety of systems and services, applications, and databases to include but not limited to classified and unclassified email systems. Reviews work accomplishments, redistributes workload as required, and provides technical and administrative advice and assistance to subordinate personnel. Responsible for managing, monitoring, operating, troubleshooting, isolating problems and initiating corrective actions on all components comprising the network systems. Serves as the facility source of technical expertise on communications for the isolation and resolution of communications issues.

Requirements

• Must be able to obtain and maintain a TOP SECRET (SCI) Security Clearance with Specialized Compartmented Information access.
• This is a drug testing designated position.
• This position may require Temporary Duty (TDY) 30 days or less with travel to various locations approximately 10% of the time.
• May be subjected to short notice recall. Must reside within 50-mile radius of duty location.
• Employee must be able to obtain and maintain IAM Level 2 certification by completing one of the commercial certifications as outlined in DOD 8140/DODM 8570.01 within TWELVE (12) months of employment.
• Appointment to this position is subject to a one-year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.
• This position is supervisory as defined by the Office of Personnel Management's (OPM) General Schedule Supervisory Guide (GSSG). A one-year probation to assess your ability to perform supervisory duties is required unless previously completed.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes planning and/or directing the day-to-day administration and operation of classified and unclassified systems; maintaining network infrastructure for secure voice, video, VTC scheduling and maintenance support; and ensuring enterprise security for a Special Operations Facility. The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address
• Name: Army Applicant Help Desk