This position is the assistant supervisor of one of the teams located within the Veterans Service Center, BEST Division, or Pension Management Center (PMC).The incumbent serves with the Coach, performing the duties of that position in the absence of the Coach or sharing those responsibilities on a daily basis, which includes ensuring the continuity of team supervision.

Duties

Performs the duties of the Team Coach in his/her absence and shares in those responsibilities on a daily basis. Ensures that the team's quality and timeliness of service meets performance indicator goals. Responsible for the cost-effective use of resources to accomplish the team's assigned outcomes. Gathers, interprets, and recommends appropriate action based on a wide range of data addressing service concerns. Analyzes and interprets laws, rules and regulations and their effect on the establishment of new policies, procedures, and/or methods of operation. Monitors leave balances, approves/denies leave, and certifies timecards. Runs production and workload reports. Communicates with senior management.

Requirements

• You must be a U.S. citizen to apply for this job
• Selectees are subject to a background/suitability investigation
• Selective Service registration is required for males born after 12/31/1959
• A probationary period may be required for employees and supervisors

Qualifications

Specialized Experience: To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here. To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves (1) Quality assurance or auditor functions related to claims processing and benefit determination. (2) Adjudication and authorization of compensation, pension, and claims. (3) Determination to reconsider claims appeal cases and preparation/presentation of such cases

Education

There is no educational substitution for the GS-12 level.

Contacts

• Address VBA Human Resources Center - Central Office 810 Vermont Ave NW Washington, DC 20420 US
• Name: Jeremiah Swisher
• Phone: (414) 902-1074
• Email: [email protected]