Two (2) positions are available in Overland, MO. One (1) position is available in Indianapolis, IN. The Supervisory Veterans Service Representative (Coach) leads an assigned team within the Veterans Service Center (VSC), BEST, or Pension Management Center division through a staff of personnel responsible for providing information, advice, and assistance on all types of Veterans benefits claims administered to veterans/dependents and for providing outreach service to various stakeholders.

Duties

Major Duties Directs, plans, and assigns work priorities for subordinates, demonstrates expertise in all phases of claims processing, and has final technical authority over the final work product. Advises the division manager or assistant division manager on the daily operation of assigned team (s) (e.g. performance and workload management), in order to achieve goals and objectives of VA benefits programs as they relate the division. Liaises with other government and non-government agencies such as Veterans Service Organizations (VSO) to facilitate cooperative efforts/exchanges in programs benefiting veterans. Responsible for supervising personnel (e.g. issues supervisory instructions, evaluates subordinate performance, hears and resolves employee complaints, effects disciplinary actions, identifies training needs, and conducts interviews to include making recommendations for position appointments, promotions, or reassignments). Provides oversight when responding to higher level inquiries or obtaining necessary information or evidence to ensure pending claims are properly adjudicated. Maintains effective labor/management relationships and accomplishing personnel management duties in accordance with applicable laws, policies, labor/management agreement, and employment opportunities, laws, directives, and regulations.

Requirements

• You must be a U.S. citizen to apply for this job.
• Selectees are subject to a background/suitability investigation.
• Selective Service registration is required for males born after 12/31/1959.
• A probationary period may be required for employees and supervisors.
• Selected applicants will be required to complete an online onboarding process.
• Virtual: This is not a virtual position.
• This is a Non-Bargaining Unit Position.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/26/2024. Time In Grade: Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet Time In Grade requirements. For a GS-13 position you must have served 52 weeks at the GS-12 level. To support your claim of Time In Grade, you must submit your most recent Appointment, Promotion, or Within Grade Increase SF-50 (do not submit an Award or General Adjustment SF-50 [for example]). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information. Individual Occupational Requirements This position does not have an Individual Occupational Requirement and applicants are qualified under Group Coverage Qualification Standard for Administrative and Management Positions. The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here. Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to the GS-12 grade level in the Federal Service. Specialized experience is defined as performance of technical assignments affecting the entire field of VA's Compensation and Pension (C&P) Benefits Programs. These assignments could require interpretation of the full range of Federal, state, local laws and regulations, C&P laws and regulations, or include precedent opinions of the Court of Appeals for Veterans' Claims and authoritative opinions of the General Counsel. Examples of specialized experience would typically include: Performing the duties of an Assistant Coach and assisting Coaches in their responsibilities on a daily basis. Ensuring that the teams' qualify, and timeliness of service meets performance indicator goals. Responsible for the cost-effective use of resources to accomplish the teams' assigned outcomes. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. There is NO education substitution for the GS-0996-13 Supervisory Veterans Service Representative (Coach).

Contacts

• Address St Louis Regional Benefit Office 9700 Page Ave Overland, MO 63132 US
• Name: Mark Abecia
• Phone: 515-323-7575
• Email: [email protected]