The position is Program Analyst located within the Department of Veterans Affairs, Veterans Benefits Administration (VBA), Veteran Readiness and Employment (VR&E) Service's Quality Assurance (QA) Central Office staff. The Program Analyst is an integral part of VBA's QA Program, performing quality and consistency reviews of Local and National case reviews.

Duties

Specific duties include: Conducts quality review, analysis and evaluation of VR&E reviews randomly selected from members of the QRT and QA Central Office teams to assess individual performance and ensure compliance with statutes, regulations, directives, procedures, and ethical standards of rehabilitation service and employment service delivery. Collaborate with the QA Central Office Team to ensure consistent application of policy and guidance to the quality reviews. Evaluates and identifies deficiencies of elements of a case including application, entitlement, evaluation, planning, case management, fiscal activity, and case closure. Provides an explanation of errors and includes comments where attention is warranted. Maintains current in-depth understanding of all laws, regulations, and policy guidelines and the effect on the administration of Veterans' benefits with emphasis on vocational rehabilitation and employment. Conducts special focus reviews, higher level reviews, or other reviews as requested. Conducts statistical analysis of quality reviews to identify trends, significant problems areas and processes requiring improvement. Relays quality trend data to management and appropriate VR&E staff to identify need for clarification, training, and use in operations, decision making, and planning. Consults with QRT and QA Central Office teams as appropriate to address corrective actions, trends in case reviews, and disagreements with findings. Serves as technical consultant/advisor to QRT and QA Central Office staff on issues related to quality and internal controls. Provides training to QRT and QA Central Office teams regarding findings of case reviews, best practices in service delivery, and opportunities to improve quality of service delivery and increase positive outcomes. Performs other related professional, technical and administrative duties as assigned. Work Schedule: Full time, Monday through Friday, 8:00 am - 4:30 pm Compressed/Flexible: Available Telework: Available Virtual: This is not a virtual position. Position Description/PD#: Program Analyst (IRT); PD# 410947-A Relocation/Recruitment Incentives: Not Authorized. Financial Disclosure Report: Not Required.

Requirements

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:07/18/2024. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees, former Federal employees applying for reinstatement, or a current federal employee applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment must meet time in grade requirements. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. NOTE: This does not apply to Non-Federal Applicants, or applicants applying for consideration under Non-Competitive Authority (i.e.... "30% or more Disability", VRA, and/or Schedule A). To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade. For a GS-13 position you must have served 52 weeks at the GS-12 level. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-13 Grade Level: Specialized Experience: Specialized Experience is described as experience in at least two or more of the identified skills in rehabilitation and counseling concepts, making Veteran adjudicative decisions, resources needed to work with Veterans with disabilities, and/or independent living requirements; Experience providing training to improve performance and consistency; and/or ability to research statistics and/or develop and analyze statistical reports. Education Substitution: There is no education substitution at this grade level. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is primarily sedentary, although some slight physical effort may be requested. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no education substitution at this grade level.

Contacts

• Address VBA Human Resources Center - Central Office 810 Vermont Ave NW Washington, DC 20420 US
• Name: Sandra Evans
• Phone: (410) 230-4537
• Email: [email protected]