The United States Capitol Police (USCP) safeguards the Congress, Members of Congress, employees, visitors, and Congressional buildings and grounds from crime, disruption, and terrorism. We protect and secure Congress so it can fulfill its constitutional and legislative responsibilities in a safe, secure and open environment.

Duties

This position is located in the Service Operations Division (SOD), Office of Information Services (OIS), Office of the Chief Administrative Officer (OCAO), United States Capitol Police (USCP).Serves as the Associate Director for the Service Operations Division (SOD) and is responsible for managing end-user support for over 3,000 USCP and external customers, both on-site and remote. Activities include the evaluation of new technologies, establishing standards, procedures and service-level agreements and providing a range of technical support services including requirements analysis, acquisition, installation, customer service and training.

Requirements

Qualifications

In order to qualify, you must meet the education and/or experience requirements described below.For the CP-13/GS-15 you must have one year (52 weeks) of specialized experience equivalent to at least the CP-12/GS-14.  Specialized experience is defined as experience which includes: managing a service desk by supporting customer desktop systems (software, hardware and documentation) by providing advice, support and training; develop and monitor customer service standards; provide advice to those developing or using microcomputer-based applications systems; and planning, assigning and reviewing the work of subordinates.*Applicants applying for positions in the 2210 series must have IT-related experience demonstrating each of the four competencies listed below.* Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.All eligibility requirements must be met by the closing date of the vacancy announcement.(Information on Qualification & Education are located at the following link: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/)

Education

There is no education substitution for experience in this series and/or grade.

Contacts

• Address Special Operations Division 119 D Street NE Washington, DC 20510
• Email: [email protected]