Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: Hawai'i is a beautiful state but may be considered to have a high cost of living. It is highly recommended that research be done about the cost of living in Hawai'i prior to applying. To learn more about Hawai'i, visit https://portal.ehawaii.gov/.

Duties

You will serve as an IT Specialist in the S-6 office managing and advising a myriad of information technology (IT) matters. You will troubleshoot hardware and software problems then develop and implement needed changes. You will serve as System Administrator (SA), ensure all systems are fully compliant with Army IT security standards. You will serve as the Information Assurance Manager (IAM) and program manager on various items relating to planning, programming, installation, maintenance, and training of new IT systems, vulnerabilities, and threats to computer systems. You will diagnose system failures to isolate sources of problems between equipment, system software, and application programs.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Position requires temporary duty (TDY) business travel approximately 15% of the time.
• This position is designated as a “Key” position. This position shall not be vacated during a national emergency or mobilization without seriously impacting the organization to function effectively.
• This position is designated as Emergency Essential (EE). The incumbent provides immediate and continuing support to combat operations and/or supports maintenance and repair of combat essential systems.
• The incumbent must perform duty in a combat zone after evacuation of nonessential personnel in connection with a war, a national emergency declared by Congress or the President.
• The position will not be authorized to be filled by a member of the Armed Forces due to the necessity to perform duties without interruption.
• Incumbent must sign DD Form 2365 and maintain medical, security, performance, honorable conduct and overall fitness suitable for assignment to an austere and stressful combat environment.
• Required to satisfactorily complete the appropriate training and obtain the required certification/recertification for this position as outlined in DOD Publication 8570.01-M, IA Workforce Improvement Program, dated 19-DEC-2005 (10 Nov 2015).

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Requirement for IT Specialist (INFOSEC/CUSTOMER SUPPORT): Specialized and Other Experience: One year of specialized experience which includes advising on information technology security measures for an organization; resolving customer questions or problems concerning information technology systems, mobile computing systems, software and/or hardware problems and password issues; and conducting security evaluations, audits to identify systems that are not current on updates or patches. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-11). The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. You will be evaluated on the basis of your level of competency in the following areas: Information Systems/Network SecurityInformation Technology Customer SupportTechnical CompetenceTechnology Awareness Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-11).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address A1-W0P2AA US ARMY SUSTAINMENT CMD-AFSB-INDO-PACOM DO NOT MAIL Schofield Barracks, HI 96857 US
• Name: Army Applicant Help Desk