Who may apply: United States Citizens Position located in: IT DIR OFFICE, ACCOUNTING SERVICES, MOCAS SYSTEM, MOCAS SYSTEMS ANALYSIS BRANCH, ZTCED This job announcement may be used to fill similar positions on other teams in the I&T Directorate. Pay for first time hires to the Federal Government will typically be set at step 1 salary range for their respective grade level. This is second shift from: 4:00pm-12:30am (EST), Monday to Friday

Duties

Incumbent keeps abreast of current IT technology in order to provide technically accurate recommendations for solving complex problems expediently. Reviews, validates, and standardizes problem resolutions for inclusion in the problem resolution database. Researches, evaluates and provides feedback on problematic trends and patterns in customer support requirements for new or modified systems and services based upon an analysis of business needs and practices. Validate appropriate Configuration Management controls are in place to ensure that only authorized and acceptance tested changes get promoted to production. Plans finance and accounting system operations activities, including release of code to production, maintenance of the configuration management repository, test environments, Operational Readiness Reviews and resolution of production issues. Serves as first line of support for resolution of production issues. Performs release management and serves as the primary support for resolving production and/or batch cycle related issues. Coordinates with the hosting provider for planning purposes and resolution of issues. Perform system restore and refreshes. Coordinates with database administrators and programmers as required.

Requirements

• U.S. Citizenship or National
• Suitable for Federal Employment
• Registered for Selective Service (if applicable)
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• This is second shift from: 4:00pm-12:30am (EST), Monday to Friday

Qualifications

Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical private sector resume. Please be sure to clearly describe the full scope of your work experiences in your resume. Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards Customer Service- experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs Oral Communication- briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience Problem Solving- identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions In addition to the Basic Competency Requirements listed above, one year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade GS-11 in the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as providing customer service and support by responding to customer requests; troubleshoots, analyzes, evaluates and diagnoses problems, and renders immediate resolution, whenever possible, perform release management and/or configuration management; has working knowledge of JCL and IBM Mainframe AND IT-related experience demonstrating Attention to Detail, Customer Service, Oral Communication, and Problem Solving as described in the vacancy announcement. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.

Education

Contacts

• Address DFAS - INFO AND TECHNOLOGY DIR OFFICE 4800 Mark Center Drive Alexandria, VA 22350 US
• Name: HR Customer Care Center
• Phone: (317) 212-0454
• Email: [email protected]