Office of Human Capital Services (HCS) provides world-class customer service to the public and Veterans Benefits Administration (VBA) employees who serve Veterans while ensuring positive interactions through efficient and effective employee life cycle management. The incumbent is assigned to the Executive Management Team and reports to the Chief Executive Management Team, who serves as the immediate supervisor.

Duties

Major Duties:

Requirements

• You must be a U.S. citizen to apply for this job
• Selective Service registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Selected applicants may be required to complete a probationary period.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:07/12/2024. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees, former Federal employees applying for reinstatement, or a current federal employee applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment must meet time in grade requirements. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. NOTE: This does not apply to Non-Federal Applicants, or applicants applying for consideration under Non-Competitive Authority (i.e.... "30% or more Disability", VRA, and/or Schedule A). To verify your eligibility, you must submit a copy of your most recent Notification of Personnel Action, Standard Form 50 (SF-50). You must provide a copy of your most recent SF-50 that indicates proof of status, and shows Time in Grade (for example, you were a career or career-conditional employee) and identifies your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must also submit your most recent promotion or within-grade increase in addition to your recent SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. DO NOT submit Award SF-50's and/or General Adjustment SF-50's as they cannot be used to prove time-in-grade. For a GS-11 position you must have served 52 weeks at the GS-09 level. For a GS-12 position you must have served 52 weeks at the GS-11 level. For a GS-13 position you must have served 52 weeks at the GS-12 level. QUALIFICATION REQUIREMENT: You may qualify based on your experience and/or education as described below: GS-11: One year of specialized experience at the next lower grade level GS-9. Specialized experience is defined as: Experience gathering a variety of data specific to a program to extract pertinent data to make recommendations regarding operational or procedural changes. Experience in coordinating calendars to determine Executive Director availability for meetings, conferences, and other activities. Possess business acumen and communication skill sets to manage effective business partnerships with contracting officers, VBA business lines, and program participants. Experience planning, directing, controlling, and monitoring tasks to evaluate and/or correct deficiencies in program requirements, or policy development, or related support programs. Experience in coordinating, collecting, and controlling summary organizational performance data on a regular basis. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successful completed a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher-level, graduate education leading to such a degree, or an LL.M. if related that demonstrates the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with the application. Education cannot be credited without documentation. OR Combination: A combination of education and experience described above may be used to qualify for this position. Only education in excess of a master's or equivalent graduate education may be used to qualify applicants for the GS-11 level. Note: Transcripts must be submitted with the application. Education cannot be credited without documentation. GS-12: One year of specialized experience at the next lower grade level GS-11. Specialized experience is defined as: Experience in performing a variety of administrative programs, including making travel arrangements for management and compiling information from a variety of sources to prepare reports; providing clerical and administrative support to supervisors and other key officials; fielding inquiries from a variety of customers and directing them to the appropriate personnel; and maintaining an executive's calendar by planning and scheduling appointments and meetings based on their priorities. Knowledge of administrative regulations and operating procedures plus skill in applying administrative inquiry techniques to gather evidence of compliance with regulations. Knowledge of data analytic techniques and experience creating summary reports to analyze trends in outputs and outcomes. Experience in performing a variety of administrative programs, including making travel arrangements for management and compiling information from a variety of sources to prepare reports; providing clerical and administrative support to supervisors and other key officials; fielding inquiries from a variety of customers and directing them to the appropriate personnel; and maintaining an executive's calendar by planning and scheduling appointments and meetings based on their priorities. **There is no educational substitution at this grade level. GS-13: One year of specialized experience at the next lower grade level GS-12. Specialized experience is defined as: Work that involves preparing detailed responses for executive concurrence and/or signature to external inquiries requiring minimal edits, having experience in managing the day-to-day operations of an Executive Director (SES) Front Office. Knowledge of reviewing and evaluating completed staff actions (memos, reports, studies, fact sheets, information papers) for the overall quality of the document, appropriate levels of coordination, consistency, logic, soundness of recommendations, and compliance with policy. Knowledge of data analysis techniques and practices. Demonstrated success applying standard project management principles and elements, including planning, Work Breakdown Structure (WBS), risk mitigation, on projects of medium-impact, and having served as a project manager successfully on at least one project. **There is no educational substitution at this grade level.** Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: Work is primarily sedentary. No special physical demands are required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational requirement or substitution at the GS-12 or GS-13 grade levels.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

Contacts

• Address VBA Human Resources Center - Central Office 810 Vermont Ave NW Washington, DC 20420 US
• Name: Adrienne Smith
• Phone: 682-365-1191
• Email: [email protected]