The position is located with the CPAC, organizationally aligned under the Chief Finance Officer in the Veteran Services Department, with the position serving as a Program Support Assistant (PSA). The CPAC is a regionally consolidated business entity established to increase revenue operations throughout the VHA network.

Duties

Explains Veteran Affairs (VA) financial programs. Researches and communicates debt relief options available to the Veteran customer. Performs account reconciliation of first party bills needing remedy action. Responsible for all aspects of the billing level adjustment, remedy and correction actions, and overall resolution of first party copayment debt. Provides customer service which meets the needs of all Veteran Customers while supporting VA mission within the specified guidelines Work Schedule: Monday -Friday 8:00am to 4:30pm Compressed/Flexible: May be available per supervisor discretion Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD53003A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/15/2024. You may qualify based on your experience as described below: GS-06Specialized Experience: Do you possess at least one (1) full year of specialized experience, which equips you with the particular knowledge, skills, and abilities to perform successfully the duties of the Program Support Assistant, GS-06 position, and that is typically in or related to the work of the position to be filled. To be creditable, this specialized experience must have been equivalent to the GS-05 level in Federal service to qualify at the GS-06. Examples of specialized experience include: 1) Provide customer service which meets the needs of all customers while supporting the mission within specified guidelines. 2) Communicates and treats customers, representatives, stakeholders, visitors, and all staff in a professional, courteous, tactful, and respectful manner. 3) Ensures all pertinent information is gathered and entered into automated systems in a timely and accurate manner. 4) Processes and validates first party refunds, and validates the demographic information of the customer to ensure the receipt of any resulting refund, 5) Handles conflict and problems in dealing with customers constructively and appropriately. There is no educational substitution for the GS-06 level. Note: Evidence of specialized experience must be supported by detailed documentation of duties performed in positions held on your resume. You must provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish you have one (1) full year of Specialized Experience at or comparable to the required grade level. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address CPAC Mid South 1412 Hazelwood Dr Smyrna, TN 37167 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]