The position is located with the CPAC, organizationally aligned under the Chief Finance Officer in the Veteran Services Department, with the position serving as a Program Support Assistant (PSA). The CPAC is a regionally consolidated business entity established to increase revenue operations throughout the VHA network. ** The first 50 applicants will be considered, if more vacancies available, may review more applicants.**

Duties

Makes determinations as to the correct course of remedy and eligibility for copayment charge adjustments, and performs corresponding accounting adjustments. Processes and validates first party refunds, and validates the demographic information of the customer to ensure the receipt of any resulting refund. Ensures that all pertinent information is gathered and entered into automated systems in a timely and accurate manner. Responsible for all aspects of the billing level adjustment, remedy and correction actions, and overall resolution of 1st party co-payment debt.. Communicates and treats customers, representatives, stakeholders, visitors, and all staff in a professional, courteous, tactful, and respectful manner. Work Schedule: Monday -Friday 40 hrs./wk. Tour of Duty set based on organizational need Position Description Title/PD#: Program Support Assistant/PD53003A and PD53003A Physical Requirements: The work is mainly sedentary performed in an office environment.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: 1) Conducts follow-up contact with customers through telephonic, electronic or written media to ensure all services provided were proficiently provided and appropriate. 2) Completes adjustments to co-payment accounts as needed to resolve requests for debt relief and assistance. 3) Provides guidance and recommendations to customers on related options available for remedy relief. 4) Makes determinations as to the correct course of remedy and eligibility for co-payment charge adjustments. 5) Documents and completes an electronic record explaining all actions performed. There is no educational substitution for the GS-06 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address CPAC Mid South 1412 Hazelwood Dr Smyrna, TN 37167 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]