This position is located in Field Operations Directorate, Office of Field Operations, Office of the Director National Benefits Center. As a Supervisory Immigration Services Analyst, you will direct analysts performing a wide range of analytical and records management functions related to processing immigration and citizenship benefits ensuring regulations and policies are observed.

Duties

Supervise a team of Immigration Services Analysts responsible for performing a wide range of analytical functions related to achieving production and quality goals in the processing of immigration and citizenship benefits requests from applicants. Provide technical and administrative supervision to their team, develop and prescribe procedures and techniques, and furnish policy guidance to subordinates. Collaborate with fellow supervisors and center management concerning quality file management and production issues. Provide contract operations oversight to ensure compliance with performance requirements. Apply comprehensive knowledge of administrative and analytical techniques and methods resolving complex and unusual issues referred by others. Establish and carry out specific action plans for accomplishing short-term goals and objectives Conducts performance appraisals and provides performance feedback to subordinates. Carry out Equal Employment Opportunity (EEO) policies and program activities, encouraging subordinates to participate in EEO program activities and training.

Requirements

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 07/12/2024. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 07/12/2024. GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Providing technical and administrative supervision to a staff of analysts engaged in programs administering the data analysis and quality assurance functions. Coordinating and directing the accomplishment of difficult and diverse functions or issues. Analyzing and implementing issues related to the establishment of program goals and objectives. Establishing long-range work plans and determining the actions necessary to accomplish these objectives. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 07/12/2024. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Contacts

• Address
• Name: HROC Staffing Help Desk
• Phone: 952-697-8380
• Email: [email protected]