As a Program Support Assistant in the Support Services Division (SSD) of the Milwaukee Regional Office (RO) you will actively assist the supervisors and management of SSD in performing administrative work. Based on a sound knowledge of the organization and programs under the SSD's span of control, you will independently resolve problems associated with the administrative and operational functions of the SSD.

Duties

Inputs data for outgoing express mail shipments into a computer, which allows for computerized addressing of shipping labels, tracking of shipments, and accurate shipping costs. Maintains inventory control, ensures adequate supplies are maintained within the divisions to support continuous RO operations, oversees receipt and distribution of supply orders. Receives and processes all orders for forms and publications, to include maintaining inventory of forms and order forms. Responsible for providing timely and accurate processing of incoming and outgoing mail, as well as operating a variety of office equipment, such as high-speed printers, an x-ray machine, and mail processing machines to assist in the processing of mail and extended security of the office. Review and research returned mail to determine the reason(s) for its return and routes mail to the appropriate unit for action. Ensures public inquiries and staff mail is properly opened, logged, read, date stamped, and sorted by established categories for accurate distribution to staff. Executes control over priority mail by routing to the appropriate action elements and ensuring timely responses with proper reporting using the Report Log system. Executes control and preparation of internal reports, including monthly, quarterly, semiannual, and annual reports by utilizing applicable computer programs. Acts as liaison between Chief Support Services or Supervisory Support Services Specialist and other divisions and staff personnel by providing guidance and assistance on procedures, report requirements, deadlines, and related matters to assure compliance with Support Services policies. Provides reproduction services for Veterans' records, including those covered by the Privacy Act and Freedom of Information Act, by photocopy machine and/or microfiche printer. Reproduces and makes initial distribution to divisions of regulations, circulars, forms, and other correspondence transmitted to the Publications Control Officer (PCO) mailbox. Sets up, operates, adjusts, maintains, and monitors the operation of single- or multiple function equipment typical of a mail, duplicating and reproduction function, such as a high-speed printer and other printers, a scanner, copiers, an electronic date stamp machine, and mail meter machines. Operates office automation equipment for the preparation of correspondence and reports, receiving and transmittal of electronic mail, and applications used. Performs minor repair and maintains copiers within capabilities, utilizing knowledge of all printing/reproduction equipment used. Responsible for assembling monthly photocopy count data and mailroom count data (to include incoming / outgoing mail count, presort mail count, presort savings, delivery runs, etc.) for submission to appropriate entities.

Requirements

• You must be a U.S. citizen to apply for this job
• Selectees are subject to a background/suitability investigation
• Selective Service registration is required for males born after 12/31/1959

Qualifications

Specialized Experience: To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here. To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves (1) Maintains controls of and prepares designated reports (2) Maintains control over priority mail, (3) Assists in the management of the unit mail management system to include diagnoses of equipment malfunctions, operating problems, and performs corrective adjustments; (4) Ensures adequate supplies are maintained within the division to support continuous RO operations; (5) Analyzes supply levels on a recurring basis to determine the rate of utilization, and advises the Support Services Specialist when supply orders are required; (6) Provides guidance and assistance on procedures, report requirements, deadlines, and related matters to assure compliance with Support Services policies.

Education

There is no educational substitution for the GS-6 level.

Contacts

• Address Milwaukee Regional Benefit Office 5400 West National Ave Milwaukee, WI 53214 US
• Name: Ronnell Lewis
• Phone: 414-902-5782
• Email: [email protected]