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Duties

WHAT IS THE TAXPAYER SERVICES (TS)DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Services Customer Assistance, Relationship and Education The following are the duties of this position at the full working level. Assist in developing leveraged partnerships with state and local/community organizations, as well as state and local government entities that serves targeted taxpayer populations. Utilizes consultative sales skills to develop leveraged partnerships. Participates in developing, recommending and implementing marketing plans, including targeted key messages, information dissemination methods, and optimum communication vehicles. In addition, develops and recommends effective, research driven marketing strategies for agency programs, products and messages. Participates in providing guidance and assistance to educate taxpayers on the prevention of future delinquencies and the avoidance of compliance interventions. Issues include documentation retention requirements and any reconstruction of missing information from taxpayer records and determination of the basis of assets or investments. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: GS-05 GENERAL EXPERIENCE/EDUCATION: You must have three years of general experience, one year of which was equivalent to level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. General experience includes: Analyzing problems to identify significant factors, gather pertinent data, and recognize solutions; Planning and organizing work; Communicating effectively orally and in writing. Such experience may have been gained in administrative, professional, technical, investigative, or other responsible work. Experience in substantive and relevant secretarial, clerical, or other responsible work may be qualifying as long as it provided evidence of the knowledge, skills, and abilities necessary to perform the duties of the position to be filled. Experience of a general clerical nature (typing, filing, routine procedural processing, maintaining records, or other non-specialized tasks) is not creditable. OR You may substitute education for general experience as follows: four-year course of study leading to a bachelor's degree from an accredited college or university. OR A combination of qualifying education and experience equivalent to that described above. GS-07 SPECIALIZED EXPERIENCE/EDUCATION: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience includes: Experience assisting with developing and promoting marketing products, services, and communication plans for the purposes of disseminating material and informational products for the purpose of educating customers, taxpayers, and/or partners on various matters, such as tax law or related tax procedures. Experience establishing and maintaining effective relationships, making oral presentations, and producing written products. OR You may substitute education for specialized experience as follows: 1 full academic year of graduate education in a related field of study. OR Superior Academic Achievement may be met by having a Bachelor's degree, with one of the following: A GPA of 2.95 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.45 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies. OR A combination of qualifying education and experience equivalent to that described above. GS-09 SPECIALIZED EXPERIENCE/EDUCATION: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience includes: Experience with the development and promotion of materials to customers, taxpayers, and/or partners through the planning and implementation of marketing and communication plans, as a means to inform and educate customers, taxpayers, and/or partners on various matters, such as tax law and/or tax related procedures; Experience establishing and maintaining effective relationships; Experience making oral presentations and producing written products. OR You may substitute education for specialized experience as follows: a master's or equivalent graduate degree in a related field of study. OR full academic years of progressively higher-level graduate education in a related field of study. OR L. B or J.D., if related. OR A combination of qualifying education and experience equivalent to that described above. For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address TS - CARE-Customer Assistance, Relationship and Education 1111 Constitution Ave NW Washington, DC 20224 US
• Name: Alicia Hopkins
• Phone: 999-999-9999
• Email: [email protected]