About the Position: This position is in the Travis Air Force Base Dir of Admin, TRICARE Operations. The David Grant USAF Medical Center at Travis Air Force Base in Fairfield, California, is the United States Air Force's largest medical center in the continental United States and serves military beneficiaries throughout eight western states.

Duties

Provides detailed advice on the many benefits covered by the organization information concerning services which are excluded by the program. Provides specific advice on all eligibility requirements, exclusions of certain diseases or conditions, coverage of medical conditions, out-of-pocket cost, coordination of benefits, and any applicable program rules. Explains the full range of available benefits and entitlements as well as eligibility requirements, options, limitations, and relationship to the Defense Eligibility Enrollment Reporting System (DEERS). Resolves complaints of nonpayment or incorrect payment by TRICARE fiscal intermediary to beneficiaries and civilian health care providers. Provides advisory services on benefits offered through the TRICARE program. Troubleshoots and resolves problems for TRICARE beneficiaries and providers. Provides information and assistance concerning both inpatient and outpatient medical care under the Uniformed Services Health Benefits Program (USHBP) and medical care from civilian sources under the TRICARE program.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Appointment to this position is subject to a one-year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.
• This position has a mandatory seasonal influenza vaccination requirement and is subject to annual vaccination.
• Incumbent may be required to travel up to 25% for official business.
• The employee required to work other than normal duty hours, which may include evenings, weekends, and/or holidays.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. Current Civilian Employees of the Defense Health Agency (DHA)Current Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized experience: One year of specialized experience in the Federal service which includes 1) providing assistance, guidance, and or counseling to beneficiaries by responding to inquires or concerns with eligibilities; 2) performing clerical duties such as drafting reports and answering phones; 3) ensuring all patients are eligible for TRICARE benefits in accordance with policies and regulations. You will be evaluated on the basis of your level of competency in the following areas: Manages and Organizes InformationOral CommunicationProblem SolvingTechnical Competence Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address JT-DHA-DD83BK DHA SACRAMENTO MKT-TRAVIS AFB DO NOT MAIL Travis AFB, CA 94535 US
• Name: Army Applicant Help Desk