Job opening: IT SPECIALIST (CUSTOMER SUPPORT)
Salary: $86 962 - 130 988 per year
Relocation: YES
Published at: Jul 01 2024
Employment Type: Full-time
Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.
The primary purpose of this position is to test and evaluate state-of-the-art weapon systems and cyberspace capabilities, provide quality installation and mission support, and serve as responsible stewards of our resources to deliver war-winning capabilities.
Duties
Serves as a senior Test Support Specialist and the Section POC for our most challenging test and training computer support efforts.
Develops operational procedures, maintains, and manages multiple real-time data acquisition, display, and processing ground stations to convert telemetry and range sensor data to intermediate data for display and conversion, and to engineering unit data used in processing and analysis systems.
Programs various computer systems to acquire, reduce, display, and record telemetered ground and flight data and range sensor data for pre-mission and system checkout according to mission requirements.
Provides technical direction to other Squadron operations personnel, providing information and training on the operation and theory of the multiple real-lime and post-flight processing, telemetry pre-processing, audio, and video communication, and other data acquisition support systems
Identifies and evaluates system malfunctions which cause computer systems to cease functioning properly. Recommends and installs corrections to prevent recurrence
As an expert and team lead, trains junior analysts, technicians and systems operators
Performs technical and engineering work using classified information in various media and formats.
Requirements
- U.S. Citizenship is required
- Males must be registered for Selective Service, see Legal and Regulatory Guidance
- If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: https://afciviliancareers.com/regulatory/
- This posn is subject to provisions of the DoD Priority Placement Program
- For more information on Acq Demo please go to DoD AcqDemo Homepage http://acqdemo.hci.mil/ and Fact Sheet http://acqdemo.hci.mil/faq.html
- Relocation costs or other incentives may be available and considered by the organization.
- Selectee is expected to be granted with and/or maintain the appropriate security clearance required for the position.
- Employee must maintain current certifications
- This position may require drug testing and the candidate may be subject to passing a drug test upon selection.
- Employee may be required to work other than normal duty hours, to include evenings, weekends and/or holidays
- Shift work and emergency overtime may be required
- Disclosure of Political Appointments
- Direct Deposit: All federal employees are required to have direct deposit.
- Selectee may be required to serve a probationary or trial period.
- This position requires information assurance work as a paramount duty requirement. Must achieve IAT Level II certification within six months of assignment of these duties.
- Work may occasionally require travel away from the normal duty station on a military or commercial aircraft.
Qualifications
Experience requirements are described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Information Technology Management Series..
BASIC REQUIREMENT OR INDIVIDUAL OCCUPATIONAL REQUIREMENT:
Experience
Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate
GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below:
SPECIALIZED EXPERIENCE: Applicants must have at least 1 year (52 weeks) of specialized experience at the next lower broadband NH-02, equivalent to the next lower grade GS-11 or equivalent in other pay systems. Specialized experience includes cyber networking infrastructure planning, maintenance, and installation; principles, methods, and tools for the coordinated management of IT programs to include providing oversight of multiple IT projects, integrating dependent schedules and deliverables, and related activities such as life cycle management and program governance; principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements; includes translating functional requirements into technical requirements used for logical design or alternative technologies or approaches. Ability to lead and manage information systems planning, development, implementation, operation, and maintenance.. NOTE: Due to the use of 120-day rosters, this period of experience may be completed within 120 days of the closing date of this announcement.
KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:
1. Knowledge of state-of-the-art real-time and post-flight mission room systems and related hardware and
software and its application to the support of weapon system test and evaluation.
2. Knowledge of computer system operation and operating systems (e.g., MS Windows and Linux).
3. Knowledge of test range instrumentation and sensors, how they are used, and how the resulting data is processed.
4. Skill and ability to negotiate complex issues, and communicate effectively, both orally and in writing, reports and briefings for senior military and civilian officials throughout the government and in private industry.
5. Ability to plan and execute complex, multi-faceted projects and/or studies within established financial and/or time constraints to solve weapons testing support questions. Establishes and maintains relationships with key individuals/groups inside and outside immediate work unit and serves as spokesperson for the organization using a high degree of tact and diplomacy.
PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.
VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.You will receive credit for all qualifying experience, including volunteer experience.
Education
ARE YOU USING YOUR EDUCATION TO QUALIFY? If position has a positive degree requirement or education forms the basis for qualifications, you
MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience; transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click
here to check accreditation.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Contacts
- Address Eglin AFB
310 W Van Matre Ave
Ste 102
Eglin AFB, FL 32542
US
- Name: Total Force Service Center
- Phone: 1-800-525-0102
- Email: [email protected]
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