This Program Analyst position is located in the Veterans Health Administration, Homeless Program Office, Office of the Deputy UnderSecretary for Health Operations and Management (DUSHOM) of the Department of Veterans Affairs. The primary purpose of position is to improve the quality, efficiency, and effectiveness of health care by integrating clinical and information processes necessary to achieve successful adoption and application of new technologies throughout VHA Homeless Program Office.

Duties

This announcement will close on 07/08/2024 , the first 100 applications received will receive first consideration. Applications received after the initial cut-off number has been reached will not receive consideration unless otherwise requested by management. Support user-centered design of health information technology products with the focus on the user's experience and interaction Manages the development and implementation of policies, plans, guidelines and proposals for Clinical Operations Participate in design reviews, analyze user research, and assess usability testing results to determine optimal solutions to improve user experience. Participate in ideation, scoping, testing, and validation of new products and services on a variety of platforms Work effectively with business analysts, software developers, usability experts, and end -users to solve usability issues. Develop workflows, user task analyses, personas, interaction flows, wireframes, low fidelity mock-ups, navigational flows, and high fidelity prototypes. Demonstrates excellent communication, leadership, and presentation skills. Participates in design reviews, analyze user research, and assess usability testing results to determine optimal solutions to improve user experience. Coordinates, oversees and direct projects for Clinical Operations as related to analytics and informatics. Initiate, conceptualize, design and test user-centered, best-in-class health information technology products based on business and functional requirements, user research, market analysis, customer feedback, and a thorough understanding of usability best practices. Align business requirements, user-centered design methodology and technology factors to create medium and high fidelity interactive models and prototypes to validate business requirement and conduct usability testing. Coordinate with design, development, and business teams in the conception of highly interactive applications. Work Schedule: 8:00 am - 4:30 pm Compressed/Flexible: May be available. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Analyst/PD02405A Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/08/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Selective Placement Factor (SPF) Requirement: Must possess experience which includes the following SPF examples. Designing and testing user interfaces to enhance the users' experience with the visual, usability, and technological elements of that interface as it relates to the Homeless Registry, patient data records, and community data sets; and Developing workflows and conducting validation of new products and services Applicants qualifty based on experience as described below: Specialized Experience Requirement: You must have one year of specialized experience equivalent to at least the next lower grade GS12 in the normal line of progression for the occupation in the organization. Specialized experience would typically include, but is not limited to, the following examples: Support user-centered design of health information technology products with the focus on the user's experience and interaction Manages the development and implementation of policies, plans, guidelines and proposals for Clinical Operations Participate in design reviews, analyze user research, and assess usability testing results to determine optimal solutions to improve user experience. Work effectively with business analysts, software developers, usability experts, and end -users to solve usability issues. Develop workflows, user task analyses, personas, interaction flows, wireframes, low fidelity mock-ups, navigational flows, and high fidelity prototypes. Align business requirements, user-centered design methodology and technology factors to create medium and high fidelity interactive models and prototypes to validate business requirement and conduct usability testing. Participate in ideation, scoping, testing, and validation of new products and services on a variety of platform You will be rated on the following Competencies for this position: Customer Service Analysis and Problem Solving Technology Awareness Communications Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is relatively sedentary. Travel is required for design sessions, usability assessments, national and local meetings, consultations, and training. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address VSHO - Clinical Services 2402 Wildwood Ave Suite 301 Sherwood, AR 72120 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]