Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: This position is located with the Directorate of Public Works, Fort Campbell, KY. Fort Campbell lies on the Kentucky/Tennessee border between Hopkinsville, Kentucky and Clarksville, Tennessee about 45 miles northwest of Nashville.

Duties

Provide automation support to the Directorate of Public Works. Provide customer support by answering the phone and opening/closing helpdesk tickets involving information systems and equipment. Provide support for a team of Information System Specialists engaged in the development, implementation, and operation of a facility wide information system. Assist in the installation and removal of network cable in support of the facility automation program. Perform troubleshooting methods to include diagnostic testing to ensure proper installation and operation of software and hardware.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.

Qualifications

Permanent Change of Station (PCS) costs MAY be authorized Recruitment and relocation incentives MAY be authorized Student loan repayment MAY be authorized Salary negotiations for candidates new to Federal service MAY be authorized Credit for prior non-Federal experience and certain military service for leave accrual rates MAY be authorized Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Defense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleVeterans Employment Opportunity Act (VEOA) of 1998Veterans Recruitment Appointment (VRA) In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes: 1) Experience integrating a number of discrete automation and communication software such as but not limited to Microsoft Office Suite, Adobe Software, Internal help desk software, and Maintenance Application programs; 2) Experience verifying network configuration settings are correct in Microsoft Windows operating systems; and 3) Experience instructing users on computer equipment and software features. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).Applicants must meet eligibility requirements including time-in-grade, time-after-competitive appointment, minimum qualifications, and any other regulatory requirements within 30 days of the closing date of this announcement. NOTE: To support the Advancement requirement you MUST submit a copy of your latest non-award SF-50 that reflects your highest grade held on a permanent basis along with your application/resume package. Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address DL-APF-W0U4AA US ARMY GARRISON FT CAMPBELL HQ DO NOT MAIL Fort Campbell, KY 42223 US
• Name: Army Applicant Help Desk