The incumbent serves as a Program Support Assistant Guest Relations for Patient Advocacy with primary duties and responsibilities supporting the Veteran Experience Officer. The position is in Patient Advocate Section under the Veteran Experience Officer. The incumbent is physically located at or near a main entrance of the campus and/or supporting the Information Desk. This position has the direct support for Guest Relations Information, Escort Services and wheelchair management.

Duties

**This job will close when we receive 50 applications which may be sooner than the closing date.** Duties include but are not limited to: Answer phone and logs calls Provides directions and assistance to patients and guests Provide friendly excellent customer service Greets patients and offers assistance for appointments Locates appointments in computer systems Prints documents Reports safety concerns Drives golf cart shuttle Attends Safe Driver training Work Schedule: 8:00am- 4:30pm, Monday- Friday Virtual: This is not a virtual position. Position Description/PD#: Patient Relations Assistant/PD02986A Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/03/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-5 position you must have served 52 weeks at the GS-4. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Answer phone and logs calls. Provides directions and assistance to patients and guests. Provide friendly excellent customer service; greeting patients and offering assistance for appointments. Locates appointments in computer systems. Reports safety concerns. You will be rated on the following Competencies for this position: Administration and ManagementCommunicationComputer SkillsCustomer Service (Clerical/Technical) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is performed in a medical center responsible for treating patients with a wide variety of medical and mental health conditions. Work may be performed in an outdoor setting in a wide variety of environmental conditions and in an indoor setting. The incumbent may be exposed to communicable diseases. Safety precautions are sometimes necessary. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address West Palm Beach VA Medical Center 7305 North Military Trail West Palm Beach, FL 33410 US
• Name: Lori Brese
• Phone: 785-350-3932
• Email: [email protected]