The purpose of the Program Support Assistant (PSA) located in the Healthcare System Robley Rex VA Medical Remote Patient Monitoring-Home Telehealth (RPM-HT) Program is to perform a variety of program support functions.

Duties

Duties include but are not limited to: Incumbent will serve as back-up for time and leave for Telehealth Services and may assist and back up for other timekeepers across the facility Use database or spreadsheet software to create, enter, revise, sort or calculate, and retrieve data for reports Serves as the point of contact for Veterans medical center staff, community agencies, and various others Communicating with patients within the program, collaborating with clinical staff and vendors Maintains a filing and tracking system; initiates new patient file folder Complies statistical reports and cost accounting data Handling and collecting data for patients enrolled in the RPM-HT Program Runs Inventory reports at facility and national levels Incumbent gathers, prepares, and interprets for various admissions, discharges, and patient census reports data for the RPM-HT staff Assist with receiving and processing documents and reports in accordance with established procedures Compute data entry, receive department calls, track and monitor supplies The incumbent will standardize, organize, maintain patient data, and retrieve a variety of computerized data Coordinating meetings and other assigned duties Work Schedule: Monday - Friday 7:30am - 4:00pm Telework: Ad-hoc Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD40382-0 Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/01/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Typing Proficiency Requirements: The Program Support Assistant (OA) Occupational Series 0303 includes a Typing Proficiency Requirement. To qualify for the position applicants must be able to type 40 words per minute typing speed Grade Requirement: In addition to meeting the Typing Proficiency requirements, applicants will also need to meet the grade level requirement. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: knowledge of researching information, planning, organizing, clerical/administration work, preparing documents for review and approval; maintaining records, and inputting data into automated systems; computing data entry, develops and maintains reports using spreadsheet software packages, timekeeping, accurately collects, enter and manage data, including both patient and program data. Preferred Experience: Previous experience in Home Telehealth or Remote Patient Monitoring. Previous experience in an administrative/technical role. Experience in the use of Microsoft Office Products, Data Reporting, and Digital Technology Products. You will be rated on the following Competencies for this position: ClericalCommunicationsComputer SkillsManages and Organizes Information Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is mostly sedentary in nature. Typically, the employee sits comfortably to do the work. However, there is walking, standing. bending and carrying of light to medium weight items such as equipment/devices, papers books, etc. often up and down flights of stairs across the VA campus. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Robley Rex VA Medical Center 800 Zorn Avenue Louisville, KY 40206 US
• Name: Melissa Hupe
• Phone: 910-847-4307
• Email: [email protected]