The incumbent is responsible within the framework of broad policies established by VA Central Office for implementing the law, policies, and procedures by means of supplemental directives, interpretations, and procedural instructions; resolving and making final determinations on questions of interpretation of regulations, precedent decisions, instructions, and other controlling guidelines.

Duties

Analyzes and interprets laws, regulations, and rules as they affect the establishment of new policies, procedures, and methods of operation. Makes recommendations concerning workload management, the optimum mix of staff in consideration of operating costs and program effectiveness, introduction of improvements to work methods and processes. Coordinates with other teams' coaches to redirect staff as needed to meet increased workload demands in those other teams. Responsible for administrative actions affecting the team and provides advice, counsel, and instruction to individual employees of the team on both technical and administrative matters. Responsible for personnel administration and actions (e.g., develops performance plans and evaluates subordinates' performance, interviews. Makes recommendations for position appointments, promotions, or reassignments. Hears and resolves employee complaints, effects disciplinary actions, and identifies training needs. Performs other duties, as assigned.

Requirements

• You must be a U.S. citizen to apply for this job.
• Selectees are subject to a background/suitability investigation.
• Selective Service registration is required for males born after 12/31/1959.
• A probationary period may be required for employees and supervisors.
• Selected applicants will be required to complete an online onboarding process.
• You will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
• Virtual: This is not a virtual position.
• Remote: This is not a remote position.
• You must reside within 50-miles of the Indianapolis VA Regional Office.
• On a routine basis, the incumbent in this position will be required to operate a government owned motor vehicle; therefore, incumbent must possess a valid state driver's license.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/01/2024. Time-in-grade: Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-12 position you must have served 52 weeks at GS-11. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50. Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information. The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here. Specialized Experience: GS-12: To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-11) in the federal service. in the normal line of progression for the occupation in the organization. Specialized experience is defined as: demonstrated experience in documenting knowledge of a complex field of laws, regulations and Federal legislation pertaining to the full range of Veterans benefits and a comprehensive and thorough knowledge of state, federal and local benefit programs in order to be able to explain them, both orally and in writing, to individuals of all educational backgrounds. There is no educational substitution for the GS-12 level. Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Education

There is no educational substitution for the GS-12 level.

Contacts

• Address Indianapolis Regional Benefit Office 575 N Pennsylvania St Indianapolis, IN 46204 US
• Name: Daniel Sykes
• Phone: 313-596-7200
• Email: [email protected]