The Details Clerk (OA) works as part of the Benefits and Enrollment Section of the Business Office within the Iowa City VA Healthcare System. The employee works primarily with processing deaths and performs a variety of administrative duties to complete death packet information, burial arrangements and interment of eligible VA Beneficiaries. The employee performs duties associated with patient program support, program administration, customers service, and other related duties as assigned.

Duties

Major Duties listed but not limited to: Interviews, advises, and assists deceased patient's spouses, next of kin, or designee, regarding burial arrangements, including rights and entitlement to burial benefits and allowances Releases the veteran's remains, personal belongings, flag, and appropriate paperwork to the funeral home Arranges for a contract burial service, will view body after funeral home prepares for burial Maintains a registry of funeral directors willing to do burial services for amount of burial allowance within the ICVAHCS jurisdiction Determines entitlement to benefits and eligibility for interment in a National cemetery if so desired Completes necessary transportation arrangements of a body, when required, via rail or hearse including transportation of the remains to the closes port of embarkation for shipment outside continental limits of the U.S. Arranges for gravesite at a national cemetery with cemetery superintendent Responsible for administrative details relative to release of beneficiary's clothing, valuables, and funds in accordance with pertinent legal provisions as outlined in VA regulations 4800 through 4822 Cross-trains with beneficiary travel area to be able to assist when needed to include the processing of travel claims into Veterans Integrated Systems Technical Architecture (VistA) Performs other duties as assigned Work Schedule: Monday - Friday, 7:30am - 4:00pm Compressed/Flexible: Not available Telework: Not available Virtual: This is not a virtual position. Position Description/PD#: Details Clerk (OA)/PD502520 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/24/2024. You may qualify based on your experience and/or education as described below: This position requires a Typing Proficiency of 40 words per minute (WPM) GS-05 Specialized Experience: In addition to being able to type 40WPM, You must have one year of specialized experience equivalent to at least the next lower grade G-04 in the normal line of progression for the occupation in the organization. Examples of specialized Experience with completing death packet sets and forms including Reports of Contact, death certificates, applications for burial benefits; Ability to utilize existing computer systems and software programs; Experience with entering data into multiple databases. OR, Education: Applicants may qualify based off education. You must have successfully completed 4 years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite is creditable at grades GS-3 through GS-5 for all positions except Reporting Stenographer, GS-5. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. (TRANSCIPTS REQUIRED). OR, Combination: Applicants may qualify with a combination of experience and education. To be creditable you must have equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grades GS-5. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. (TRANSCIPTS REQUIRED). NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. The following are examples of how education and experience may be combined. They are examples only, and are not all inclusive: The position to be filled is a Clerk-Stenographer, GS-5. An applicant has 1 year of qualifying experience and 90 semester hours of college. The applicant meets 50 percent of the required experience and 75 percent of the required education. The applicant exceeds 100 percent of the total requirements and is qualified for the position. You will be rated on the following Competencies for this position: CommunicationsCustomer Service (Clerical/Technical)Manages and Organizes InformationProblem Solving Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination. Working Environment: The work is normally minimal physical effort and mainly office work, such as standing, walking, bending, sitting, talking on the telephone and typing. Some work may involve walking through the facility. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Iowa City VA Health Care System 601 Highway 6 West Iowa City, IA 52246 US
• Name: Luther Smith Jr.
• Phone: 612-467-6901
• Email: [email protected]