This position is located in the Department of Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS), Office of Communications(OC), Partner Relations Group (FCTF) As a Health Insurance Specialist (Education Outreach & Customer Service), GS-0107-13, you will perform and coordinate externally facing public information campaigns and to increase strategic partnerships designed to equip the public with the information.

Duties

Develop, evaluate, and implement policies related to education and outreach activities. May also serve as an ad hoc team/project leader or member involved in various activities to improve the efficiency and effectiveness of the unit. Oversee and coordinate with other CMS operating components in the development and maintenance of the Medicare beneficiary and provider audience communications. Develop, evaluate, and implement policies related to education and outreach activities. Analyze internal policies, processes, and procedures to assure increased efficiency in operations and implement policies, procedures, and processes to resolve problems and improve internal operations. Research all program issues and develop the appropriate response that include CMS regulations or policy issuances.

Requirements

• You must be a U.S. Citizen or National to apply for this position.
• You will be subject to a background and suitability investigation.

Qualifications

ALL QUALIFICATION REQUIREMENTS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT. This job will close when we have received 150 applications which may be sooner than the closing date. Your resume must include detailed information as it relates to the responsibilities and specialized experience for this position. Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating. This will prevent you from receiving further consideration. In order to qualify for the GS-13, you must meet the following: You must demonstrate in your resume at least one year (52 weeks) of qualifying specialized experience equivalent to the GS-12 grade level in the Federal government, obtained in either the private or public sector, to include: (1) Publicizing consumer education products to communicate health care program options to customers; AND (2) Organizing outreach activities such as public relations, publications, conferences, and presentations associated with health care programs; AND (3) Serving as an ombudsman to investigate and resolve customer complaints as related to health care education and outreach activities. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Click the following link to view the occupational questionnaire: https://apply.usastaffing.gov/ViewQuestionnaire/12434253

Education

This job does not have an education qualification requirement.

Contacts

• Address Office of Communications 7500 Security Blvd Woodlawn, MD 21244 US
• Name: CMS HR Inquiries
• Email: [email protected]