This Workflow Coordinator (WFC) position is part of the Operations Team within the Client Relations Service Line within ILEAD. The WFC is responsible for strategical efforts in CR, as well as the assessment of root cause analysis of client recovery issues. This position will focus on work that is outward facing to client/customers, be able to track success in meeting program outcomes/objectives, and review work issues and patterns, to determine steps forward.

Duties

This announcement is open to current, permanent Institute for Learning, Education and Development (ILEAD) and CTAP (Career Transition Assistance Plan for surplus/displaced employees) eligible employees only. All other candidates will not be considered. The major duties of this position include but are not limited to: Applying different instructional methods to educational classes and materials. Use of instructional systems design. Conducting educational testing and measurement. Conducting, reviewing and publishing evaluation of educational programs. Provides oversight and guidance on all fiscal efforts, which may include budget requests, shared training agreements, project/training plans, and memoranda of agreement (MOA) and memoranda of understanding (MOU). Provides expert-level oversight related to service line strategic planning, and effectiveness of service line policies and processes to ensure efficient and effective project management. Work Schedule: Monday-Friday 8am-4:30pm Compressed/Flexible: May be available Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Position Description/PD#: Health Care Education Spec- Workflow Coordinator/PD926360 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/20/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Individual Occupational Requirements: This position has an Individual Occupational Requirement (IOR). To meet the basic requirements of the 1701 series you must possess: A graduate degree: that included or was supplemented by major study in Education, Health Care Administration or a Clinical related field. (TRANSCRIPTS ARE REQUIRED) or A combination of education and experience -- courses equivalent to a major in Education, Health Care Administration or a Clinical related field, plus appropriate experience or additional course work that provided knowledge comparable to that normally acquired through the successful completion of the 4-year course of study described above. (TRANSCRIPTS ARE REQUIRED) Specialized Experience: In addition to the IOR above, you must have one year of specialized experience equivalent to at least the next lower grade, GS-12, in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Applying different instructional methods to educational classes and materials. Use of instructional systems design. Conducting educational testing and measurement. Conducting, reviewing and publishing evaluation of educational programs. You will be rated on the following Competencies for this position: Project Management- Applies principles, methods, or tools for developing, scheduling, coordinating, monitoring, evaluating, and managing projects and resources, including technical performance. Technology Application- Uses machines, tools, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format. Financial Analysis- Knowledge of the principles, methods, and techniques of financial analysis, forecasting, and modeling to interpret quantitative and qualitative data; includes data modeling, earned value management, and evaluating key financial indicators, trends, and historical data. Analytical Thinking- Solves problems/issues quickly and effectively, involving a methodical step-by-step approach to thinking; breaks down complex problems into single and manageable components and considering each part in detail; Makes a systematic comparison of various alternatives; Notices discrepancies and inconsistencies in available information; Identifies a set of features, parameters, or considerations to take into account. Compliance- Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary and is performed while sitting at a desk in conferences, briefings, meetings, classrooms, and the equivalent but may require prolonged standing in front of groups. Must work multiple projects simultaneously and handle occasional high levels of stress and conflicting priorities. Work may involve travel into the field to visit VHA organizational levels on related educational project matters; and may include prolonged standing, walking, and transport of instructional supplies and/or equipment weighing more than 30 pounds while on travel. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution for experience at this grade level.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address VHA Central Office - Human Capital Management 810 Vermont Avenue NW Washington, DC 20420 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]