*POSITION IS NIGHT SHIFT WITH CORE HOURS 1600 to 2100* Who may apply: United States Citizens Position located in: Info & Tech Dir., Payroll Services, DJMS-AC/RC, DJMS Systems Support- ZTBBE Applicants on Cleveland list may be considered for positions in Bratenahl. The duty station of these positions will be assigned at the time of a job offer, and pay will be set in accordance with the duty station. Any on-site requirements will be determined by the duty station assigned upon selection.

Duties

Provides customer support for the installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. Supports a variety of finance and accounting systems which operate locally on multiple, medium-scale, mainframe computers, as well as on local personal computers. Analyzes system problems; issues system recovery and/or restart job control language (JCL) to the appropriate center/location as warranted by the situation. Analyzes systems design deficiencies and modifies appropriate scripts and jobs to preclude system abends, develops and maintains electronic processing schedules through the use of automated scheduling tools. Provides technical advice and assistance to include troubleshooting, diagnosing, and resolving customer application problems in response to reported or observed incidents, ensuring critical business activities are carried out. Performs systems analysis of existing system(s) and confers with user representatives to obtain needed supplementary information, e.g., specifics concerning the nature of any new data elements involved.

Requirements

• U.S. Citizenship or National
• Background Investigation
• Suitable for Federal Employment
• Registered for Selective Service (if applicable)
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• *POSITION IS NIGHT SHIFT WITH CORE HOURS 1600 to 2100*

Qualifications

Human Resources will determine your qualifications for position based on the following criteria. Resumes for federal government positions require detailed work descriptions and accomplishments, so please be sure to clearly describe the full scope of your work experiences in your resume. Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail- experience reviewing my own information technology-related work or data to ensure accuracy, completeness, and consistency with standards. My work or the data that I produce is typically reviewed by my supervisor or another colleague Customer Service- experience having brief contact with customers to provide information about available information technology products and services and providing customers with standard products or routine services to address information technology needs Oral Communication- experience informing my supervisor and other IT staff of the status of information technology systems, projects, or daily operations, including the status of information technology systems, projects, or daily operations, including the communication of basic technical information to a non-technical audience Problem Solving- identifying or selecting from a number of alternatives to address routine information technology-related issues by gathering and applying information from standard sources that provide a limited number of solutions FOR ENTRY AT THE GS-11 LEVEL: In addition to the Basic Competency Requirements listed above: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade GS-09 in the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as: using Job Control Language (JCL) or scheduling tools such as Control-M and other mainframe database/restore procedures, and providing customer service support both internally and externally. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.

Education

FOR ENTRY AT THE GS-11 LEVEL:
Substitution of education for experience: A qualifying Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

(You MUST submit transcripts and any other applicable documentation to verify your claim.)

***Combination of education and experience is not applicable for this position***

Contacts

• Address DFAS - INFO AND TECHNOLOGY DIR OFFICE 4800 Mark Center Drive Alexandria, VA 22350 US
• Name: HR Customer Care Center
• Phone: (317) 212-0454
• Email: [email protected]