You will serve as a MANAGEMENT ASSISSTANT in the PUBLIC WORKS DIVISION, CALL CENTER of NAVFAC SOUTHWEST.

Duties

You will receive and process customer service requests for maintenance and repair of physical facilities by telephone call and email. You will evaluate requests and determine if it should be categorized as planned, unplanned, routine, urgent or emergency work. You will create work orders in the computerized asset management system and provide the customer with a work order number for reference. You will review completed service requests. You will run error reports as directed and flag all questionable data entries.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• This is a bargaining unit position.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• You will be required to complete training, obtain, and maintain a government credit card for travel and travel-related purchases.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• This position is considered Key/Emergency-Essential. You will be required to provide immediate and continuing support to ensure the success of combat operations or the availability of combat-essential systems.
• You will be required to obtain and maintain a current valid United States driver’s license.

Qualifications

FOR GS-7 POSITIONS: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-6 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Receiving and processing service requests; 2) Dispatching work orders and following up on completion of work; 3) Assigning correct labor/craft codes to customer work orders by the various trades at NAVFAC SW; 4) Classifying the status of all unplanned service request; 5) Entering work orders into MAXIMO to ensure the methods used are technically accurate and in compliance with established instructions, methods, procedures, and deadlines; and 6) Reviewing reports for problems, errors or missing data and validating processed work orders. FOR GS-6 POSITIONS: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-5 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: 1) Assisting with receiving and processing customer service requests for maintenance and repair of physical facilities; 2) Using Microsoft Office Suite programs to create/generate reports; 3) Helping validate processed work orders; and 4) Having knowledge of Facilities and Maintenance. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

This job does not have an education qualification requirement.

Contacts

• Address NAVFAC SOUTHWEST 750 Pacific Hwy San Diego, CA 92132 US
• Name: Department of Navy EIC
• Email: [email protected]