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Duties

Summary: The primary purpose of this position is to provide a Lead Education and Training Technician over 3 or more employees that provide customer service support to efficiently process a multitude of information relating to customer records, administrative support and education and training programs for military personnel programs. Duties: Leads 3 or more Education and Training Technicians. Serves as customer service representative. Assists clients in determining career and academic goals by providing a wide variety of information concerning colleges and universities, testing, other methods of credit development and USAF educational opportunities. Uses Multiple Office Automation Applications. Advises qualified personnel on the Air Force Tuition Assistance procedures. Performs training and education support in other program areas.

Requirements

• U.S. Citizenship is required.
• Males must be registered for Selective Service, see www.sss.gov
• If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: https://afciviliancareers.com/regulatory/
• This position is subject to provisions of the DoD Priority Placement Program.
• Disclosure of Political Appointments.
• Work may occasionally require travel away from the normal duty station on military or commercial aircraft.
• Personnel data to which the incumbent has access is controlled by Privacy Act of 1974 and must be safeguarded appropriately.
• May be required to work other than normal duty hours, which include evenings and weekends.
• Employee must be able to obtain and maintain a secret security clearance.

Qualifications

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions, for the GS-1702, Education and Training Technician Series. SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-06, or equivalent in other pay systems. Examples of specialized experience includes: 1) knowledge of extensive body of rules, concepts, techniques, procedures and operations of Education and Training programs to perform a wide variety and full range of assignment to resolve routine/recurring problems and identify and elevate unique problems in development, academics and training operations; 2) knowledge of the organization's operations and functions sufficient to evaluate information gathered from various sources and use basic analytical methods and techniques to determine adequacy of, or deficiencies in the scheduling function; 3) knowledge of Education and Training program mission and objectives to perform assignments related to the functions; 4) knowledge of various office automation software programs, tools, and techniques to support office operations to retrieve, evaluate, input data to maintain accurate files; 5) basic financial record keeping knowledge to assist in government purchase card budgets/expenditures; 6) skill in locating, assembling and compiling information for inquiries and/or reports from office automation software programs and/or automated database systems; 7) skill to use one or more established automated systems to enter, maintain, and retrieve organizational and/or program data to compile reports, produce charts and management summaries or monitor project of program status. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in­-grade requirements to be considered eligible. One year at the GS-06 level is required to meet the time-in-grade requirements for the GS-07 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1. Knowledge of the rules, procedures, policies and programs related to employee education and training administration and records management to collect, update, publicize and maintain information and systems. 2. Knowledge of the organization's operations and functions sufficient to utilize well-established procedures and techniques to perform the routine, procedural work of the office, such as collecting information and maintaining electronic records. 3. Knowledge of various office automation software programs, tools, and techniques to support office operations, retrieve and input data; a qualified typist is not required. 4. Skill in locating, assembling and compiling information for routine inquiries and/or reports. 5. Ability to use one or more established automated systems to enter, maintain, sort, and retrieve organizational and/or program data. 6. Ability to communicate, both orally and in writing, using tact and courtesy AND ability to plan and organize daily operations to facilitate timely, accurate and technical aspects of workload. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address Hurlburt Field 212 Lukasik Avenue Ste 217 Hurlburt Field, FL 32544 US
• Name: Total Force Service Center
• Phone: 1-800-525-0102
• Email: [email protected]