Serves as an IT Specialist on the Electronic Services Delivery (ESD) team, Office of Disability, with continuing responsibility for projects pertaining to the development, implementation and evaluation of electronic and information systems technologies, in both the Internet and Intranet environments.

Duties

Serves as web master and manages a public Internet site, including design of web site content and applications, and updates and creates new web content, pages, applications, and graphics dealing with issues such as application for benefits, (CONT) post-entitlement and reporting events, electronic forms, etc. Ensures that program content is updated, current and accurately reflects changes in the disability program and administrative policy. Designs web-based program services that adhere to current web publishing standards for language use, reading level, writing style, graphics, layout, and navigation. Develops web products that are accessible to people with disabilities and ensures maximum usability through compliance with Section 508 of the (CONT) Rehabilitation Act (and related legislation) accessibility requirements and testing of products before implementation. Assists in developing strategy for Internet-based software design and development to support program areas assigned. Assists in the development of statements of work and task orders for system design, development, testing, validation and implementation activities. (CONT) Oversees contractor activities and determines acceptability of contractor deliverables and work products. Represents OD in meetings, discussions, working groups, and negotiations with other SSA components, other governmental organizations, public advocacy groups, and representatives of private and public institutions. Responds orally and in writing to questions concerning electronic and information systems technologies and electronic service delivery. Supports a team environment by following established guidelines and practices and contributing to team efforts.

Requirements

• U.S. Citizenship required
• Selective Service Registration, if applicable (www.sss.gov)
• Fingerprinting and background and/or security investigation may be required
• Job offers are contingent on fingerprinting and background / security investigation results
• Selectees may be required to serve a 1 year probationary period
• Relocation expenses will not be paid
• All qualification requirements must be met by the closing date of the announcement

Qualifications

Applicants must qualify for the series and grade of the posted position. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Your resume must provide sufficient experience, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying. Your resume is the key means we have for evaluating your experience, education, knowledge, skills, abilities and competencies as they relate to this position. Your resume and supporting documents must specifically address the evaluation criteria for the position. Describe duties you perform (not just knowledge, skills and abilities) as they relate to the specialized experience required for this position. Be clear, accurate and specific when describing your experience; e.g., list all positions separately, include full start and stop dates for each position, your work schedule (number of hours per week), your grade (if your position is federal) and a comprehensive description of the relevant duties you performed in each position. This information is instrumental in determining the highest quality candidates to be referred to the Selecting Official. Please submit a thorough resume that directly relates to this position. If your application materials do not demonstrate the knowledge, skills, abilities, experience needed for this position, your application will be ineligible for consideration. To qualify for the 2210 IT Specialist series, applicants must demonstrate the following competencies: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition, to qualify for this GS-12 level position, applicants must possess and demonstrate 52 weeks of specialized experience at or equivalent to the GS-11 level (or above) in the federal service that is in or related to the work of the position filled and has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience must include developing technical requirements for onboarding new users into an electronic records system, working with a customer relationship management tool for updating, tracking, and monitoring customer interactions, and communicating technical information orally and in writing to a non-technical audience PLEASE NOTE: A writing exercise will be required as a part of the interview process. This specialized experience is REQUIRED and must be explicitly documented/described in your resume or you will be disqualified from further consideration. Please describe duties you perform (not just knowledge, skills and abilities) as they relate to the specialized experience required for this position. Qualification standards and additional information for this position can be found here: http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/

Education

This job does not have an education qualification requirement.

Contacts

• Address DCRDP - ODP 6401 Security Boulevard Baltimore, MD 21235 US
• Name: OPE Staffing DCRDP
• Phone: 410-965-1234
• Email: [email protected]