This position is located in the Office of Support Services, at the Phoenix Indian Medical Center (PIMC), in Phoenix, AZ. The primary purpose of this position is to serve as the patient and visitor welcome and information desk. Incumbent in this position will report to the Chief of Support Services.

Duties

Operates the Welcome Desk at various locations throughout the facility, welcoming patients and visitors with the highest quality customer service. Keeps family members informed of the patient's location, the patient process and waiting times. Recognizes and exercises patience when providing information to elderly patients, patients with disabilities, and individuals that may need further assistance. Provides referral services to appropriate clinics, transportation and burial service arrangements, or other services available in the community for PIMC patients. Develops and maintains a reliable working relationship/liaison with community resources to be responsive to patient and community needs. Contributes to the PIMC newsletter with information and news to be uploaded onto the intranet website on a regular basis.

Requirements

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. For positions requiring positive education requirements, or if you are using education to meet all or part of the qualification requirements, you MUST submit a copy of your transcripts or an itemized list of college courses which includes equivalent information from the transcript (course title, semester/quarter hours, and grade/degree earned) in your resume. MINIMUM QUALIFICATIONS, GS-0304-05: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the GS-04 grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: Examples include: Operating a Welcome Desk at various locations throughout a facility; greeting and welcoming patients and visitors; answering and directing calls in accordance with privacy and confidentiality policies; providing information related to benefits, privileges, obligations and right of patients; providing information to family members relating to patient location, patient care processes and potential waiting times; working with elderly patients who have difficulties with communication, physical disabilities, and/or patients who have stress that may impact communication; clearing miscommunication between parties; providing referral services to appropriate clinics, transportation, and burial arrangements and other related medical services needed; identifying individuals who require behavioral health services and refer to Social Services or Behavioral Health Departments. OR 4 years of education above high school level that was obtained in an accredited business, secretarial or technical school, junior college, college or university. (Must submit Transcripts) OR Combination of education and experience that when combined fully meet the minimum qualifications for this position. (Must submit Transcripts) Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements by the closing date of the announcement.

Education

This position has an education requirement. You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer.

Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Phoenix Service Unit 1616 E Indian School Rd Suite 360 Phoenix, AZ 85016 US
• Name: Jenny Vasquez
• Email: [email protected]