This position is located at the Phoenix VA Medical Center in Nutrition, Hospitality, and Food Service (NHFS). The primary purpose of this position involves supervising and coordinating the Hospitality section activities in accordance with applicable policies and procedures. This position also performs technical work in support of by completing a wide number of assignments and resolves issues relating to Information Receptionist functions as they arise throughout the medical center.

Duties

Major duties include, but are not limited to: Apprises the Administrative Officer or designee of issues or concerns and initiates follow up action. Hears and resolves minor complaints from employees and refers group grievances and more serious unresolved complaints to a higher-level supervisor or manager. Interviews candidates for positions in the unit; recommends appointments, promotions, and reassignments to unit positions; identifies and provides for training needs; and finds ways to improve production or increase the quality of work within the area of authority. Ensures direct-report employees receive and complete all mandatory training. Collects data and information for quality improvement reports; makes suggestions for improvements. Ensures that agency policies and priorities are followed, develops performance standards, and evaluates work performance of subordinates. Work Schedule: Monday-Friday 8:00 am to 4:30 pm (includes occasional weekends and evenings) Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Supervisory Information Receptionist/PD13595O Relocation/Recruitment Incentives: Not Authorized. Permanent Change of Station (PCS): Not Authorized. Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/07/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: oversees the daily operation of the unit whose primary functions are providing transport to low risk patients and materials, and information and wayfinding assistance; gives advice, counsel, and instruction to employees on both work and administrative matters and maximizes utilization of manpower and motivates subordinates to accomplish quality and timely transport and wayfinding; interviews candidates for positions in the unit; recommends appointments, promotions, and reassignments to unit positions; identifies and provides for training needs; and finds ways to improve production or increase the quality of work within the area of authority; Collects data and information for quality improvement reports; and Directs visitors and callers to appropriate staff members based on specific request or by ascertaining the nature of the call. You will be rated on the following Competencies for this position:ClericalConflict ManagementCustomer ServiceLeadershipSelf-ManagementTechnical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Requires mainly standing and walking, with some bending, stooping, reaching, pushing, and pulling. Must be able to lift or move objects weight up to 20 pounds unassisted and occasionally lift or move objects weighting over 20 pounds with the assistance of lifting devices or other employees. Must be able to push veterans up to 500 pounds unassisted using appropriate transport equipment and exceeding 500 pounds with assistance Some activities are sedentary, requiring some work at a computer terminal. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Carl T Hayden Veterans' Administration Medical Center 650 East Indian School Road Phoenix, AZ 85012 US
• Name: Patricia Leonard
• Phone: (775) 771-3188
• Email: [email protected]