This position is located in the Health Administration Services (HAS) Service Line under the supervision of the Assistant Chief of HAS within the Office of the Associate Director at the VA Medical Center, Lebanon, PA . Responsibilities include planning and supervising all activities pertaining to the management of facility Medical Administration Specialists, Administrators on Duty (AOD) staff.

Duties

Oversight and Planning: Responsible for developing and overseeing programs for the medical support staff functions.. Perform organizational analysis in line with management goals. Serves as the care line's policy and processes expert. Provide oversight of scheduling related processes and appointment cancellations. Provides oversight in coordinating and integrating the activities of clinic departments to ensure the coordination and efficient delivery of services. Communicates organizational objectives. Supports the management of clinic access, insurance scanning, and pre-registration through techniques for improvement, monitoring, reporting and training. Develops and implements strategies that build efficiency and effectiveness into the intake processes. Conducts surveys and develops operational programs. Maintains utilization and cost information . Works with the Public Affairs Office to develop and update consumer-oriented materials for use at the clinics. Maintains a complete source of manpower, space, and equipment data to support efforts to establish, review or modify resource requirements. Provides both long and short-range policies and plans for the care line regarding medical administration needs. Assists in budget planning, strategic planning and general management decision making. Responsible for short, mid and long-range planning and programming of all aspects of the MAS program to include consult management and scheduling. Development and implementation of local polices and plans, evaluates the structure of the staff, and prepares reports necessary to evaluate effectiveness. Identifies areas for improvement, develops processes for improvement, implements improvements and evaluates the outcome. Reviews and provides guidance to identify strategies to reduce backlog. Oversee and monitor existing or emerging workflow issues and oversee and monitor consult management issues and provide guidance when required. Works to integrate data analytics and measures with continuous process improvement utilizing Lean, Six Sigma, and other improvement methodologies to meet and sustain ambulatory care goals and objectives. Collects and analyzes trended data sets to assist in the allocation of resources, identify causal interrelationships between the various aspects of ambulatory care and its impact on clinical operations in order to achieve and sustain quality, safe, efficient, and effective ambulatory care. Administrative Staff Development: Coordinates training and education. Stays up to date with scheduling and consult management policy changes and communicates those changes to all MSA staff.. Provides administrative interpretations of Central Office, Regional Office, and Medical Center directives, policies and guidelines related to clinic practice management. Consult Management: Analyzes and provides education on consult reports and oversees consult business rule implementation and consult and clinic set-up. Pulls reports and analyze and present findings from access related reports such as VSSC, VistA reports, Recall and Electronic Wait List (EWL). Communicate findings to providers, nursing staff and VA-CC management. Provides additional administrative reports to management and develops corrective action plans. Performs other related duties as assigned Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Shift work Tuesday through Saturday 2000-0400 but flexibility is needed Telework: May be authorized ADHOC Virtual: This is not a virtual position. Position Description/PD#: Supervisory Medical Administration Specialist/PD02617S and PD02611S Relocation/Recruitment Incentives: not authorized Permanent Change of Station (PCS): not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/06/2024.Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7 and for the GS-11 you must have served 52 weeks at the GS-9 grade level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience GS-09: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: coordinating training and education, auditing scheduling processes and the consult management process, oversight of scheduling related processes and appointment cancellations (patient and clinic) and provides oversight in coordinating and integrating activities of the clinic departments to ensure the coordination and efficient delivery of all services.. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL. B. or J.D., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. Specialized Experience GS-11: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: conducts surveys, developing operational programs, assists in budget planning, strategic planning and general management decision making, Collects and analyzes trended data sets to assist in the allocation of resources, identify areas for improvement, developing processes for improvement, implementing the improvement and evaluate the outcomes, and provide short, mid and long range policies and plans for the care line regarding medical administration needs. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related OR Combination: Applicants may also combine education and experience to qualify at this level. Analytical ThinkingCreative ThinkingData ManagementInterpersonal EffectivenessLeadership Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is mostly sedentary with occasional standing. Some walking, bending and carrying light items such as papers, files and medical records is required. Visibility at each of the locations is expected on a routine basis; estimated travel expectation is 50-75%.For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Work Environment: Work is accomplished in a busy, generally congested office area. The HOD routinely goes to most sections and buildings, including offices, clinics, wards, laboratories and the morgue.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Lebanon VA Medical Center 1700 South Lincoln Avenue Lebanon, PA 17042 US
• Name: Emily Mattson
• Phone: 7172726621
• Email: [email protected]