This position is in the Marketing and Regulatory Programs Information Technology, Infrastructure Services Directorate, Network and Unified Communications Branch (NUC). NUC is responsible for the engineering, deployment, and operations of the MRP enterprise network which covers many solution types and technologies that are employed to support the APHIS and AMS programs. This position reports to the Network and Unified Communications Branch Chief for the Infrastructure Service Directorate.

Duties

The duties may include, but are not limited to: Participates in the development of WAN/LAN/VoIP/Video/VTC/System designs. Day-to-day operations and maintenance of associated devices, and troubleshooting activities as required to keep solutions operational at all times (24 x 7). Involved in all aspects of solution technologies including internet access; cybersecurity; remote access services, network and system management; configuration and troubleshooting, Building and supporting the cabling infrastructure; and coordination of services. Coordinates and participates in a wide variety of technical and management level meetings, video conferences, and conference calls, and represents the views of the team. Development of alternatives for new or upgraded IT services, cost/benefit analysis of alternatives, and the development of documentation for presentation to management and technical personnel. Performs tasks as required to maintain the availability of the APHIS telecommunications infrastructure on a day-to-day basis as a Tier 4 Engineer. Tests and recommends new IT technologies to meet program needs, develops specifications for IT acquisitions, and assesses impacts of new technologies. Performs miscellaneous related duties as assigned.

Requirements

• You must be a US Citizen or US National.
• Individuals who were born male after 12/31/1959 must be Selective Service registered or exempt.
• Subject to satisfactory adjudication of background investigation and/or fingerprint check.
• Successful completion of one year probationary period, unless previously served.
• Direct Deposit: Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
• Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/.

Qualifications

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including time-in-grade restrictions, specialized experience and/or education, as defined below. TIME-IN-GRADE: Current federal employees applying for a promotion opportunity must meet time-in-grade (TIG) requirement of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled. FOR THE GS-13 LEVEL: Applicants must have one year of specialized experience (equivalent to the GS-12 level) that may have been obtained in the private or public (local, county, state, Federal) sectors which demonstrates: Supporting IPv4 and IPv6 networks, including network equipment configuration, operations and troubleshooting routing protocols such as: EIGRP, OSPF and BGP. Supporting Voice over IP systems, including system configuration, operations and troubleshooting. Configuring, operating and troubleshooting of simple and complex Audio Video room systems. Supporting various network security solutions such as Cisco Identity Services Engine. Supporting management and monitoring of network, VoIP and AV Devices using management platforms such as Solarwinds. Note: There is no education substitution for this grade level. In addition, all applicants qualifying based on experience must have IT-related experience demonstrating each of the four competencies listed below. Applicants must demonstrate possession of these competencies within the body of the resume; no separate statements addressing them are required. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This position does not have an education qualification requirement.

Contacts

• Address Animal and Plant Health Inspection Service USDA APHIS MRPBS 250 Marquette Avenue, Suite 410 Minneapolis, MN 55401 US
• Name: MRP Human Resources
• Phone: 612-336-3227
• Email: [email protected]