LOCATION: This position is located in the Albuquerque TSC at 500 Lead Ave SW, Albuquerque, NM. TOUR OF DUTY: Flextime; Full-time; Alternate work schedules may be available. TYPE OF POSITION: Temporary NTE one year; may be extended, may become permanent.

Duties

The position description number for this position is 6D0770. A summary of the major duties are listed below. You may also view the full position description on the Agency intranet at the following link: PD Search The Lead Customer Service Representative provides technical assistance and guidance to CSRs in handling inquiries and other requests from the public. Ensures uniform and proper application of Social Security laws, regulations, policies and procedures and assists supervisor/management officials in carrying out the work of the unit.

Requirements

• All application materials must be received by the closing date.
• Applicants must be in good standing.
• Applicants must have a fully successful rating of record.
• Official Personnel Folders will not be reviewed.
• Requests for copies of application documents will not be accepted.
• All application forms submitted become the property of SSA Human Resources.
• You must indicate on the SSA45 if you are in/or have held a temp promotion/detail.

Qualifications

Applicants must have 52 weeks of specialized experience at the GS-8 level, or equivalent, which is in or related to the work of the position to be filled and has equipped applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. TSC: GS-9: Your SSA-45 must show at least one year of qualifying specialized experience equivalent to the GS-8 grade level in the Teleservice Center (TSC) or Office of Disability Operations (ODO) and (1) assisting callers on the National 800 Number Program utilizing the Customer Help Information Program (CHIP) system or (2) mentoring or providing formal/informal training to Teleservice Center (TSC) or Office of Disability Operations (ODO) Customer Service Representatives (CSRs) in the use of the Teleservice Center Operations Guide (TSCOG) and Social Security laws, regulations, policies, and procedures. Applicants must also meet the following to qualify for this position: Meet and deal ability is required. By the closing date of the announcement, candidates who have not occupied SSA positions for which meet-and-deal ability is required as a selective placement factor MUST upload a completed Certification of Meet and Deal Ability form. If you do not submit the form by the closing date of the announcement, you will be disqualified for the position. If you do not already have this documentation, contact your supervisor or manager. Candidates who are in/have held positions requiring meet-and-deal certification do NOT have to submit documentation when applying for this position. Click here to view a list of positions that meet this requirement. Qualification requirements must be met by the closing date of this announcement. Applicants must have 52 weeks at the GS-8 or higher. Time in grade requirement must be met by the closing date of this announcement.

Education

This job does not have an education qualification requirement.

Contacts

• Address Region VI TSC Albuquerque 1301 Young Street 550 Dallas, TX 75202 US
• Name: Oanh Le
• Phone: (214) 767-8531
• Email: [email protected]