The Bureau of Trust Funds Administration (BTFA) supports the Secretary of the Department of the Interior to fulfill their trust responsibilities by providing fiduciary guidance, management, and leadership for Tribal Trust and Individual Indian Money accounts. We Excel, Native America Prospers. For more information about our bureau, go to: http://www.btfa.gov.

Duties

This position is located within the Department of the Interior, Bureau of Trust Funds Administration, Trust Operations-Field, Trust Beneficiary Call Center in Albuquerque, New Mexico. At the full performance level GS-7 the major duties of this position include, but are not limited to the following: 1. Answers telephone calls, greeting visitors, and directing them appropriately. 2. Conducts interviews to determine nature of the request and responds to questions from internal and external stakeholders. 3. Researches and takes the necessary action to respond to routine inquiries and problems in a professional and satisfactory manner. 4. Documents and tracks beneficiary contacts in a BTFA provided system. 5. Coordinates compilation, posting and dissemination of outreach announcements and documents to educate beneficiaries. 6. Provides guidance to beneficiaries seeking support in the completion of standard forms for the purpose of submitting claims for trust fund disbursements. 7. Explains policy, procedures, and processes to prepare forms and documents to support beneficiaries' access to their tribal and Individual Indian Money (IIM) accounts. 8. Coordinates with federal, tribal, state, and/or municipalities to verify accurate account information. The Bureau of Trust Funds Administration has determined that the duties of this position are suitable for telework and the selectee may be allowed to telework a set number of day(s) per pay period, with supervisory approval. Salary Range Information: GS-04: $34,020- $44,225 per annum GS-05: $38,062 - $49,485 per annum GS-06: $42,429 - $55,154 per annum GS-07: $47,148 - $61,292 per annum First time hires to the Federal government normally start at the lower salary range of the grade level. This vacancy may be used to fill additional positions as vacancies become available. This vacancy is also announced as BTFA-61020-23-CM-057(MP) for those applicants who wish to apply and be considered under Merit Promotion procedures.

Requirements

Qualifications

Minimum Qualification Requirements: To qualify for this position you must meet the (A) Educational Requirements AND/OR (2) Specialized Experience for the series/grade to which you are applying. GS-04 To qualify for this position at the GS-04 grade level you must meet the (A) General Experience OR (B) Educational Requirement OR (C) Combination of Education and Experience for the grade to which you are applying. NOTE: Applicants qualifying based in whole or part on education are required to provide transcripts (unofficial) as proof of meeting the requirements. Failure to provide the documents will result in you receiving an INELIGIBLE rating. A. General Experience: To qualify for the GS-04 level, all applicants must possess at least one full year of general experience. General experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. -OR- B. Education: Two full years (60 semester hours) of education above high school at an accredited post-secondary institution; or a combination of education and experience that totals 100% of the requirement for the GS-4 level. The equivalent of 30 semester hours or 45 quarter hours (beyond the second year of attendance) is equivalent to 6 months of specialized experience. -OR- C. Combination: A combination of education and experience that totals 100% of the required general experience. GS-05 To qualify for this position at the GS-05 grade level you must meet the (A) Specialized Experience OR (B) Educational Requirement OR (C) Combination of Education and Experience for the grade to which you are applying. NOTE: Applicants qualifying based in whole or part on education are required to provide transcripts (unofficial) as proof of meeting the requirements. Failure to provide the documents will result in you receiving an INELIGIBLE rating. A. Specialized Experience: To qualify for the GS-05, you must possess at least one full year of specialized experience equivalent to at least the GS-04 grade level in the Federal service, or comparable experience not gained through Federal service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience is defined as demonstrated experience: 1) assisting with account transactions using standardized procedures; 2) analyzing various financial documents for accuracy and completeness; and 3) inputting and reviewing account holder information in an automated system; MUST MEET ALL SPECIALIZED EXPERIENCE STATEMENTS IF QUALIFYING SOLELY OFF EXPERIENCE. -OR- B. Education:Four full academic years (120 semester hours) beyond high school at an accredited institution. -OR- C. Combination of Education and Experience: a combination of specialized experience and educationin excess of the first 60 semester hours (i.e., beyond the second year) that totals 100% of the requirement. For example, one full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. GS-06 To qualify for this position at the GS-06 grade level you must meet the Specialized Experience described below. NOTE: You may not substitute education for Specialized Experience at the GS-06 grade level. Specialized Experience: To qualify for the GS-06, you must possess at least one full year of specialized experience equivalent to at least the GS-05 grade level in the Federal service, or comparable experience not gained through Federal service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience is defined as demonstrated experience: 1) processing account transactions using standardized procedures; 2) analyzing various financial documents for accuracy and completeness; 3) inputting and reviewing account holder information in an automated system; and 4) answering questions in response to account holder inquiries. MUST MEET ALL SPECIALIZED EXPERIENCE STATEMENTS. GS-07 To qualify for this position at the GS-07 grade level you must meet the Specialized Experience described below. NOTE: You may not substitute education for Specialized Experience at the GS-07 grade level. Specialized Experience: To qualify for the GS-07, you must possess at least one full year of specialized experience equivalent to at least the GS-06 grade level in the Federal service, or comparable experience not gained through Federal service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience is defined as demonstrated experience: 1) preparing and reconciling account transactions using standardized procedures; 2) analyzing various trust account documents for accuracy and completeness; 3) inputting and reviewing account holder information in an automated system; 4) answering questions in response to account holder inquiries; and 5) coordinating with federal, tribal, state, and/or municipalities to verify accurate account information. MUST MEET ALL SPECIALIZED EXPERIENCE STATEMENTS. Additional information on the qualification requirements is outlined in the OPM Qualification Standards Handbook of General Schedule Positions and is available at OPM's website: https://www.opm.gov/qualifications/standards/indexes/num-ndx.asp All qualification requirements must be met by the closing date of this announcement. Indian Preference Policy: Preference in filling this vacancy is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (Title 25, USC, Section 472). Verification Forms BIA 4432 must be submitted with the application prior to the closing date of the announcement, if claiming Indian Preference. Applicants selected under the Indian preference from this vacancy will be appointed under the Excepted Service, Schedule A 213.3112(a)(7) appointing authority. Consideration will be given to Non-Indian applications in the absence of qualified Indian Preference eligibles. Note: This HR Office uses an automated recruitment system. Applicants must claim eligibility for Indian Preference during the application process in order for the HR Office to identify applicants claiming Indian Preference. If you are claiming Indian Preference, you must also submit your valid BIA-4432 form to verify your claim.

Education

Education: If this position requires specific educational course work to qualify, or you are qualifying based in whole or part on education, you are required to provide transcripts as proof of meeting the requirements.

Foreign Education: Education completed in colleges or universities outside the United States may be used to meet the specific educational requirements as stated above. You must provide acceptable documentation that the foreign education is comparable to that received in an accredited educational institution in the United States. For more information on how foreign education is evaluated, visit: http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-policies/#url=e4

Contacts

• Address Bureau of Trust Funds Administration 4400 Masthead St NE. Albuquerque, NM 87109 US
• Name: HR Assistant 9
• Phone: 703-787-1446
• Email: [email protected]