•    The position is telework eligible consistent with the Agency’s telework and remote work program policy. This position is located in the U.S. Department of Education, Office of the Chief Information Officer (OCIO), Enterprise Technology Services, Operational Support Services Branch in Washington, DC. It is established to serve in a supervisory role and as a senior level advisor to top agency management on critical issues in the field of Information Technology (IT).

Duties

APPLICATION LIMIT: This vacancy announcement is limited to the first 150 applications received and will close at 11:59PM Eastern Time on the day that we receive the 150th application, or at 11:59PM Eastern Time on the listed closing date, whichever occurs first.  We encourage you to read this entire vacancy announcement prior to submitting your application.As a Supervisory Infromation Technology Specialist, GS-2210-15, you will be responsible for:• Supervises Information Technology (IT) personnel and provides oversight to IT contractors. Manages new projects and daily operations and maintenance for the Department's IT environment.    • Manages and oversees contractor Service Level Agreements (SLAs) to validate incentive and disincentive values. Analyzes IT trends and serves on the SLA Review Board to address performance gaps. • Manages projects and processes to administer, test and approve assistive technology for staff and contractors with disabilities.•  Ensures that the department's infrastructure and architecture solutions comply with Federal and Department requirements.• Oversees data centers and asset inventories as well as the installation, refresh and relocation of IT equipment. Validates asset and configuration data to ensure it is accurate, complete and current. • Manages computers and mobile devices across multiple use-case mobility scenarios (e.g. onsite, remote access, hoteling workspaces, conference rooms, etc.)• Manages development, test, training and production environments along with associated support to application teams and end users. • Manages the Department's Print Management services.• Oversees the Department's storage consumption, analyzes trends, justifies significant increases and implements controls to streamline storage costs. • Manages IT infrastructure, services and solutions throughout all phases of the Department's Chief Information Officer (CIO) Lifecycle Management (LCM) framework to promote high customer satisfaction and IT performance while streamlining costs and ensuring compliance with security requirements. • Demonstrates IT system design and development expertise in implementing best-practices for architecture and engineering services.• Manages the Department’s primary Help Desk, which acts as an interface to thousands of customers who use various enterprise and custom business applications on a 24/7/365 basis. • Oversees the Microsoft Exchange Online cloud email environment.• Advises other IT experts throughout the agency or in other agencies on a variety of situations and issues that involve applying or adapting new theories, concepts, principles, standards, methods, or practices, that are developed by the employee or result from the employee’s leadership.• Serves as senior expert and consultant to top agency management officials to advise on integrating IT programs with other programs of equivalent scope and complexity.

Requirements

• Relocation will not be paid.
• You may be subject to serve one-year supervisory probationary period.
• You may be subject to serve one-year probationary period.
• Males 18 and over must be registered with the Selective Service.
• Must be a U.S. Citizen.
• Background Investigation is required.

Qualifications

Minimum Qualification RequirementsYou may meet the minimum qualifications for the GS-15, if you possess the specialize experience.Specialized Experience for the GS-15One year of experience in either federal or non-federal service that is equivalent to at least a GS-14 performing two (2) out of three (3) of the following duties or work assignments:1. Experience directing and managing government and contractor personnel conducting IT services.2. Experience serving as senior advisor to top agency management officials on IT programs.3. Experience overseeing IT support operations in geographically dispersed offices and workforce settings.Basic Experience RequirementsYou must possess IT related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate) demonstrating each of the four competencies listed below.1.    Attention to Detail - Is thorough when performing work and conscientious about attending to detail.2.    Customer Service - Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.3.    Oral Communication - Expresses information (e.g., ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (e.g., technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.4.    Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).1.    Ability to lead projects and apply project management theories, principles, processes, methodologies, and practices.2.    Knowledge of IT theories, principles, concepts, standards, and practices.3.    Ability to serve as senior expert and consultant to advise staff, senior managers and other IT experts throughout the agency or to counterparts in other agencies.

Education

Education cannot be substituted for experience for this position and grade level.

Contacts

• Address EDUCATION-OFFICE OF THE CHIEF INFORMATION OFFICER 400 Maryland Ave. S.W. Washington, District of Columbia 20202 United States
• Name: Jade Bowman
• Phone: 202-812-2158
• Email: [email protected]