Employee will serve as a Management and Program Analyst within the Office of Health Informatics (OHI), Clinical Informatics and Data Management Office (CIDMO), as part of the Human Factors Engineering (HFE) team, located at the Veterans Healthcare System in Washington, DC.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties will include, but may not be limited to the following: Plans, conducts, oversees, and evaluates human-centered design (HCD) work on health information systems (HIS), based on HFE and cognitive engineering (CE) techniques. Applies and adapts appropriate methods to unique study objectives to achieve value for customers, exploring and publishing new methods and techniques for complex problems. Analyzes workflow and identifies areas for HIS and system redesign support, sets goals and objectives, formulates, and implements a strategic vision, and manage usability activities. Gathers information on use and organizational needs, establish goals for virtual (remote), laboratory, and in-situ studies and experiments to develop actionable user and organizational assessments. Applies ethnographic, observational, and diary study methods to gather information on user needs and goals from field studies, usability studies, and site visits to assist in developing actionable HIS and work system requirements. Improves interfaces and work systems for products and services to be useful, understandable, usable, error-tolerant, and effective. Plans and conducts studies directed at reducing errors and inefficiencies due to cognitive overload and human-computer interaction (HCI) failures. Leads in the development of scenarios, personas, journey maps, use cases, and job/user stories. Identifies system design problems that contribute to human errors and then identify alternative designs, systems, and processes based on HFE principles to mitigate errors/inefficiencies. Consults with project teams to understand business and design goals, user characteristics, and opportunities to select appropriate assessment technology. Consults with business leads, user-interface (UI) designers, and other team members to identify and conduct usability studies and assessment, including formative and summative usability tests heuristic evaluations, and cognitive walkthroughs. Leads, manages, monitors, controls and executes all aspects of a study; defines test goals, recruit and screen participants, establish test plans and scripts, conduct assessments, perform and summarize data analysis, create reports, communicate and present findings, and make design and functionality recommendations to improve performance and system reliability. Leads the development, presentation/publication of posters, session materials, panels, articles, etc. for various professional channels to ensure transparency, knowledge exchange, and optimization of lessons on content to support national healthcare system. Provides consultation to leadership, executives, contractors, business owners, staff and team members. Performs other related duties as necessary. Work Schedule: Monday-Friday, 8:00am - 12:30pm NOTE: This is a part-time position (20 hours/week). The salary listed represents full-time employment and will be pro-rated based on the actual number of hours worked each pay-period. Likewise, benefits and time-off accrual will also be prorated and based on your part-time work schedule. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Financial Disclosure Report: Not Required

Requirements

Qualifications

SPECIALIZED EXPERIENCE: Requires one full year of specialized experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization. Specialized experience includes leading and conducting studies specifically in health information systems (HIS) engineering and human factors engineering directed at reducing errors and inefficiencies due to cognitive overload and human-computer interaction failures; analyzing workflow and identifying areas for HIS and system redesign support, setting goals and objectives, formulating and implementing a strategic vision, and managing system usability activities; summarizing data analysis, creating reports, communicating findings and making design and functionality recommendations to improve performance and system reliability. (Resume must support responses to the online questionnaire to receive credit. See the announcement duties section for additional details.) You will be rated on the following Competencies as part of the assessment questionnaire for this position: Human FactorsProject ManagementSafety EngineeringSystems Testing and EvaluationSystems Thinking IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. PHYSICAL REQUIREMENTS: The work is mostly sedentary; however, employee is required to walk, bend, stoop, and carry light books and documents. Some work may require extended periods of walking, standing, or swiftly moving while performing observations in a clinical environment, including urgent and ambulatory care settings. The employee may carry instruments, devices, or equipment used for testing when performing with a mobile lab, although the work does not require any special physical effort. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level. Therefore, it is not necessary to submit transcript(s).

Contacts

• Address VHA Service Center - 1 6100 Oak Tree Boulevard Independence, OH 44131 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]