The Information Technology Specialist position is located in the Department of Program Services (DPS), Court Services Office (CSO), Business Support Division. The CSO is responsible for the management of resources, programs, and services related to court administration and case management.

Duties

This position will be reporting to the Chief, Business Support Division, Court Services Office (CSO), Department of Program Services (DPS). The CSO is seeking a self-motivated and experienced Information Technology Specialist to serve as the SharePoint Administrator. The incumbent will install SharePoint platforms, integrate applications, create libraries, and provide SharePoint administration, including design, implementation, support, and integration; web/portal structure and design, development, content management; and user experience interface design and navigation. The incumbent will perform maintenance of the SharePoint platform, perform data retrieval and backup procedures to prevent data loss and perform administrative tasks including, documenting changes to the system. The incumbent will also work with stakeholders at different levels within the office to translate business needs into technical requirements. The ideal candidate must have experience managing SharePoint sites, user access, permissions, configuring SharePoint platforms, and resolving issues with software performance. The duties of the position include, but are not limited to: Serving as the site collection administrator for all Court Services Office SPO sites and MS Teams; and providing Tier 1 and Tier 2 support to users to resolve higher level problems. Working with multiple stakeholders in the Court Services Office to transition office-wide document management from various existing solutions to the Office 365 platform. Collecting and providing insightful analysis of business needs and user requirements to conceptualize a system configured from out-of-the box solutions using SPO and Microsoft Teams. Configuring and fully testing out-of-the-box SPO and O365 solutions based on stakeholder's requirements and needs. Troubleshooting existing workflows configured using SharePoint Designer (SPD) or Power Automate; and transitioning all existing SPD workflows into Power Automate or other appropriate solution. Developing standard operating procedures, process flows, user guides, and other training material for office solutions; and providing individual and group training for multiple learning levels. Supporting the enhancement and maintenance of existing SPO sites including, ensuring consistent look and feel; monitoring user feedback and identifying follow-up activities/resolution; and developing improvements/additions to increase usability and site adoption. Identifying new and creative ways to educate the office on updates to the O365 environment, including how functionality can support the business needs of the office. Contributing, communicating, and maintaining office wide SPO governance, policies, processes; and recommending best practices and industry standards. Working with other web content tools to edit website content, monitor website statistics; and conducting quality assurance reviews to ensure all content across site is accurate.

Requirements

Qualifications

Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions. Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience must demonstrate experience in ALL areas defined below: Managing and installing SharePoint platforms, integrating applications, and creating libraries; Providing SharePoint administration including, design, implementation, and support; Troubleshooting existing workflows configured using SharePoint Designer (SPD) or Power Automate; and Configuring and testing out-of-the-box solutions in SharePoint Online (SPO) and Office 365 solutions.

Education

This position does not require education to qualify.

Contacts

• Address Department of Program Services One Columbus Circle, NE Washington, DC 20544 US
• Name: Nida Khan
• Phone: 202-502-3800
• Email: [email protected]