About the Position: This position is located at the Army Benefits Center-Civilian (ABC-C), Main Post, Fort Riley, Kansas. The ABC-C is responsible for the delivery of Federal Government benefits and entitlement services using state-of-the-art technology. ABC-C provides benefits and entitlements services worldwide. NOTE: Positions will be filled at either the GS-5, GS-7, GS-9 with promotion potential to the full performance GS-11 level. Or they can be filled at the full performance level, GS-11.

Duties

Coordinates personnel actions with employees and managers on open season for health benefits and TSP; retirements, survivor benefits and accuracy of data in automated personnel systems. Serves as a technical specialist in the Army Benefits Center-Civilian (ABC-C) and participates in the development and accomplishment of plans and special projects related to the technical support mission of the center. Provides benefits and entitlement programs and services including, but, not limited to: Thrift Savings Plan, health benefits, Life Insurance, Voluntary Contributions/Deposits/Redeposits/Refunds, retirement programs, etc. Researches and interprets guidelines, regulations, and directives concerning complex benefits and entitlement cases.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Domestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferPriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized experience for the GS-5 level is defined as: three years of general experience, 1 year of which was equivalent to at least GS-4, which includes progressively responsible experience that demonstrates the ability to analyze problems to identify significant factors, gather pertinent data, recognize solutions, plan and organize work, and communicate effectively orally and in writing. Specialized experience for the GS-7 level is defined as: 1 year of experience at the GS-5 or equivalent including work servicing customers using telephone and personal computer applications; counseling civilian employees concerning rights and entitlement to employee benefits; interpreting guidelines, regulations, and directives concerning civilian benefits, entitlement and retirement cases; and/or preparing necessary correspondence for external customers and federal agencies in order to resolve employee benefits and/or retirement and entitlement coverage. Specialized experience for the GS-9 level is defined as: 1 year of experience at the GS-7 level, including work in interpreting guidelines, regulations, and directives concerning civilian benefits and/or retirement and entitlement cases; utilization of the Defense Civilian Personnel Data System (DCPDS) and the automated interface with the Defense Finance and Accounting Services (DFAS), as it pertains to benefits and/or retirement and entitlements; computing annuities; assisting with claims for benefits; and/or preparing necessary correspondence for external customers and federal agencies in order to resolve employee benefits, worker's compensation and/or retirement and entitlement coverage issues. Specialized experience for the GS-11 level is defined as: 1 year of experience at the GS-9 level, including work that involves interpreting guidelines, regulations, and directives concerning moderately complex civilian benefits and/or retirement and entitlement cases; participating as a team member for cyclic audit of civilian personnel actions; utilization of the Defense Civilian Personnel Data System (DCPDS) and the automated interface with the Defense Finance and Accounting Services (DFAS), as it pertains to benefits and/or retirements and entitlements; conducting research, gathering facts, and utilizing effective analytical and evaluative methods to accurately access information and make sound recommendations and decisions; and/or informing employees about their entitlements and use of grievance or appeal procedures. You will be evaluated on the basis of your level of competency in the following areas: AccountabilityAttention to DetailBenefits and Work Life ProgramsCustomer ServiceDecision MakingFlexibilityHR Information Systems ApplicationIntegrity/HonestyInterpersonal SkillsLearningOral CommunicationReading ComprehensionReasoningSelf-ManagementStress ToleranceTeamworkWritten Communication Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must meet the Time in Grade Restriction. GS-05 Grade Level: Generally, candidates meet time in grade for the GS-05 level if he/she has not served on a temporary competitive appointment below the GS-03 level within preceding 52 weeks. Non-appropriated fund service, Non-General Schedule service, (e.g., WG)or combinations of certain other creditable service may be used to satisfy time-in-grade requirements when appropriate. Each case will be judged on its own merit. GS-07 Grade Level: Applicants must have 52 weeks of Federal service at the GS-05 grade level (or equivalent). GS-09 Grade Level: Applicants must have 52 weeks of Federal service at the GS-07 grade level (or equivalent). GS-11 Grade Level: Applicants must have 52 weeks of Federal service at the GS-09 grade level (or equivalent).

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Education substitution for GS-5 level: Four year course of study leading to a bachelor's degree. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 36. Then divide your total number of completed undergraduate semester hours (or equivalent) by 120. Add the two percentages.

Education substitution for GS-7 level: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Human Resources Management, Organizational Leadership or Business Administration.
OR
Superior Academic Achievement: Successful completion of all the requirements for a bachelor's degree with Superior Academic Achievement. In order to be creditable under this provision, Superior Academic Achievement must have been gained in a curriculum that is qualifying for the position to be filled, such as that identified in Education above. Superior Academic Achievement is based on:(1) Class Standing - Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses; OR(2) Grade-Point Average (G.P.A.) - Applicants must have a grade-point average of either (a) 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on your official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or (b) 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2 years of the curriculum.; OR(3) Honor Society Membership - Applicants may be considered eligible based on membership in one of the approved national scholastic honor societies listed by the Association of College Honor Societies (https://www.achsnatl.org/).
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add thetwo percentages.

Education substitution for GS-9 level: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as: Human Resources Management, Organizational Leadership or Business Administration.
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the first year (total graduate semester hours minus 18) by 18. Add the two percentages.

Education substitution for GS-11 level: Ph.D. or equivalent doctoral degree or completed 3 full years of progressively higher level graduate education leading to such a degree from an accredited college or university.
OR
Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 36.

Contacts

• Address CA-W6D5AA CHRA CONSOLIDATED SERVICES DIV DO NOT MAIL Fort Riley, KS 66442 US
• Name: Army Applicant Help Desk