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Duties

WHAT IS THE FACILITIES MANAGEMENT AND SECURITY SERVICES (FMSS) DIVISION? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Facilities Management and Security Services Quality Assurance The following are the duties of this position at the full working level. Formulates nationwide educational policy and innovative technology enabled learning programs, implements nationwide strategic programs and initiatives, and conducts research and development regarding emerging educational trends and developments for service-wide application for the Business Division. Plans and develops nationwide technology enhanced and blended operational training and/or performance support materials where the subject matter or methodology is particularly difficult. Plans and develops experimental programs, evaluates results, and uses findings to plan, develop, and install new or modified programs. Analyzes strategic business objectives of the division and recommends, formulates, and implements education policy and standards to meet long and short-range strategic business goals. Analysis includes impact on customers, other programs, support requirements, risk factors, costs, and available alternatives. Designs and issues directives and instructions and develops recommendations to improve program effectiveness. Recommendations influence major changes in business practices and policies of the Division and may potentially impact functions in other Business Divisions. Serves as a consultant to executives and senior managers on nationwide strategic educational program needs that address human resource management issues affecting the accomplishment of strategic goals and objectives.

Requirements

Qualifications

Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: BASIC REQUIREMENT : A degree that included or was supplemented by at least 24 semester hours appropriate to the work of the position to be filled. The course work must have included study in at least four of the following five areas: 1. Learning theory, psychology of learning, educational psychology: Study of learning theories as they relate to the systematic design, development, and validation of instructional material. 2. Instructional design practices: Study of the principles and techniques used in designing training programs, developing design strategy and models, and applying design methods to the improvement of instructional effectiveness. 3. Educational evaluation: Study of the techniques for evaluating the effectiveness of instructional/educational programs, including developing written and performance tests and survey instruments, and determining reliability and validity of education instruments. 4. Instructional product development: Study of the techniques appropriate for developing training materials, including identifying learner characteristics, specifying objectives, applying training strategy, validating training materials, and evaluating training. 5. Computers in education and training: Study of the application of computers in education and training, including selecting appropriate computer software. In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below: SPECIALIZED EXPERIENCE: GS-13 LEVEL: In addition to the basic requirements, you must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes: Experience demonstrating knowledge of adult learning theories, practices, and techniques by performing reviews on education and training programs and assisting in recommending changes to improve the quality of programs or to keep them current. Knowledge of instructional strategies and methodologies for Technology-Enabled Learning (TEL) by planning and developing technology based learning programs that include course design and development, performing job analysis to determine the nature of the problem, research projects, and measures of internal and/or external customer satisfaction. Learning solution experience including the use of technology (e.g., Articulate, Captivate or equivalent) to develop a wide range of training, performance support, and knowledge programs; developing system components including face to face, on-line help, and/or computer based training. Experience developing questionnaires for collection that uses the data for constructing tests, to evaluate the results, and to use these findings to plan for and address new and/or modify existing programs. Experience assisting a senior team member with advising management on impact and preparing recommendations. Experience with written/ verbal communication skills sufficient to provide advice and assistance regarding difficult training and/or developmental course design improvements. AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards.

Education

For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here for Foreign Education Credentialing instructions.

Contacts

• Address FMSS - Quality Assurance 1111 Constitution Ave NW Washington, DC 20224 US
• Name: (ERC) Employee Resource Center
• Phone: 866-743-5748